[cisco-voip] SOAPNOTREACHABLE

[Wes Sisk]

CUOM is failing to poll SOAP interface on CM. Either:
* it's losing IP connectivity
* or SOAP webapp is going down
* or tomcat on CM is going down

It is possible poll is exceeding CM's allowed AXL rate.

<snip>
 From the CUCM server you need to use RTMT to collect the 'Cisco SOAP
Web Service' logs.   You want to look at the ratecontrolX.csv file and
look at the RejectionCount column.  If you see the values in this
column incrementing then you want to have the customer adjust the
'Cisco Database Layer Monitor' service parameter 'Maximum AXL Writes
Allowed per Minute'.  This is an advanced parameter for 'Cisco
Database Layer Monitor' with a default value of 50, you can safely
increase the parameter to 999.  However if the RejectionCount is 0
then there is no need to increase this parameter.   It would be useful
if you can collect the ratecontrol.csv files that cover a time period
where you are seeing SOAPNotReachable.
</snip>

/Wes

On Sunday, May 30, 2010 9:13:29 AM, Robert Shearrill 
<rshearri at uchicago.edu> wrote:
> Getting errors from UOM periodically saying 10.x.x.x ( cucm service 
> ip): SOAPNotReachable.
>  
> I guess it's saying SOAP is not reachable,
>  
> What is SOAP?
>  
>  
> It gives this errors for all my cucm servers, then it stops. and 
> starts again hours later. I haven't monitored the time sequence.
>  
> it says  SEVERITY = Critical
>  
> RTMT shows no errors
>  
>  
> Has anyone ever experienced this, or have an idea?
>  
>  
>  
> I'm on 7.1.2 ver  on my cucm
>  
> Thanks for your help
>  
> Robert
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>
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