[cisco-voip] UCCX Position in Queue

[Bill Talley]

Do you maybe have a goto step that's inadvertently looping the caller  
out of the queue and back in to the queue in a different place?  For  
example, maybe back to the select resource step outside/above the  
queue branch?

Sent from a mobile device with very tiny touchscreen input keys.  
Please excuse my typos.

On Mar 5, 2010, at 2:18 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com 
 > wrote:

> We tell our callers their position in the queue. We only use one  
> queue. We don’t take callers out the queue and put them back or anyt 
> hing like that.
>
> How could a caller possibly be 4th then the next caller and then the  
> 3rd caller in queue? Are there actions that can change this? I am  
> not setting priorities on calls or manipulating them in any way that  
> I know would change their position.
>
> Thanks!
>
>
>
>
>
> Matthew Loraditch, CCNA
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast  
> assistance!
>
>
>
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