[cisco-voip] Phone hangs up when placed on hold.

[kapil atrish]

First thing came to my mind is the codec incompatibility. You would obviously be doing G.729 between India and UK. Perhpas you don't have G.729 support enabled for MOH. You may confirm this by going to IP Voice Media Streaming Service parameter >> Advanced >> See what all codecs are selected for MOH, you may Press "Ctrl" key and select multiple codecs, no need to bounce any service if you change those settings.
 
 


--- On Mon, 3/15/10, sasanka.pathi <sasanka.pathi at Locuz.com> wrote:


From: sasanka.pathi <sasanka.pathi at Locuz.com>
Subject: [cisco-voip] Phone hangs up when placed on hold.
To: cisco-voip at puck.nether.net
Date: Monday, March 15, 2010, 1:46 PM








Dear all,
 
I have a customer who has CUCM 6.0and he has a ict trunk between India and Uk . When ever he gets a transferred call from UK . And he speaks on the phone and when he tries to attend another call by placing 1st call on hold the phone will hangs up. And again he has to hangup the second call and revert back to the first call or hang up the first call and attend the second call. Is  there any solution for this problem. Kindly help Me J
 

Warm Regards, Venkata Sasanka.pathi(-91 950 265 2290)Consultant | unified communications Locuz Enterprise Solutions Ltd. (A Subsidiary of 3i-Infotech)(office:914066115512)
 sasanka.pathi at locuz.comwww.locuz.comGo ahead and print this out. It’s okay! The wood and paper industry plants 1.7 million new trees EVERY DAY 
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