[cisco-voip] Refresh My Memory, Please...

[Rasim Duric]

Agent licensing is flat in IPCCX 4.0(4) so regardless of the agent type
it's just one license (Agent, IP phone agent, supervisor).



 

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: March-29-10 5:11 PM
To: Jim Reed
Cc: cisco-voip
Subject: Re: [cisco-voip] Refresh My Memory, Please...

 

if my memory serves me correctly.  a Supervisory was a supervisor license
and an agent was an agent.

 

in Version 5 they switched to concurrent licensing.  This means if your a
sup or an agent each will take one of those licenses.

 

Scott

 

On Mon, Mar 29, 2010 at 2:03 PM, Jim Reed <jreed at swiftnews.com> wrote:

On IPCC Express Premium 4.04, if one logs in only using the Supervisor
Desktop and not as an agent, does that consume an agent license?  I know
they also have to log in as an agent in order to do interactive
intervention
but can't remember if logging in only with Supervisor Desktop actually
consumes an agent license.

Thank You...
--
Jim Reed
Manager of Technical Services
Swift Communications, Inc.
970-243-2200 Ext. 12301
775-772-7666 (Cell)



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