[cisco-voip] Menu Inside Queue

[Fuermann, Jason]

You can either dequeue the call, or wait to connect the resource during the menu. I don't think either of them would be a good idea since it would either mess with the callers place in line, or reserve a resource. If the menu must be heard, I would put it before the caller is queued. If you only want it to play if they are going to be queued you can get a reporting statistic to see if queue has calls and play based on that.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Loomans/MPTC
Sent: Thursday, May 27, 2010 7:52 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Menu Inside Queue

Hi,
I want to present a menu to my caller's if they are put into queue while trying to contact an operator.  However, I do not want the the caller to be taken out of the menu and presented to a resource while the menu is being played to the caller.  I have the menu set to not interruptible, but after the menu prompt is played and the caller is inputting their menu selection, they are being pulled from the menu and not allowed to finish the menu.

Is this possible?  Thanks.

Jason Loomans
Network Analyst | Moraine Park Technical College
jloomans at morainepark.edu
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