[cisco-voip] how to send moh when line is not answered

[Bill Riley]

You are going to have to have some device answer the call. You need to look
at CUEAC or another operator console product.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of gokhan senol
Sent: Tuesday, November 09, 2010 1:01 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] how to send moh when line is not answered

 

Hi 

i got cucm 7.1.3. it is mgcp .

 

the problem is below

 

 the outside callers call the secretary (she has same DN on her 4 lines)

 

Sometimes she is busy with one line and another call comes to her 2nd line.

If she gets the 2nd call and press hold on button then MOH works.

 

But when she doesnt asnwer the 2nd call, it continous ringing until the
outside caller drops the call.

 

what I wanna make  is that when the 2nd call comes , even if the secratary
doesnt press the hold on button ,the outside caller should hear a music not
ringing tone. 

 

The outside caller should hear 'our operators are busy now pls wait ' 

 

how can i achieve that.

thanks in advance

 

 

 

 

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