[cisco-voip] Two digit menu options in Cisco Unity Connection 7

[Lelio Fulgenzi]

That's the approach I would take as well. Rather than "dead air" I would simply use "no greeting". Making the input "locked" is the key, so that it doesn't wait for additional entries. 

The key here, however, is the error greeting, you have to cycle them up one level rather than starting at the call handler itself. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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- LFJ (with apologies to Mr. Popeil) 



From: "Ryan West" <rwest at zyedge.com> 
To: "Mike King" <me at mpking.com>, "Cisco VoIPoE List" <cisco-voip at puck.nether.net> 
Sent: Wednesday, November 17, 2010 12:55:30 PM 
Subject: Re: [cisco-voip] Two digit menu options in Cisco Unity Connection 7 

Only thing I can think of is to add extra menu call handlers for options 1 and 3 with dead air and multiple reprompt and set the caller inputs to locked. It should cycle fast enough to seem as though it's the same menu. 

-ryan 

-----Original Message----- 
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike King 
Sent: Wednesday, November 17, 2010 12:12 PM 
To: Cisco VoIPoE List 
Subject: [cisco-voip] Two digit menu options in Cisco Unity Connection 7 

Is it possible to have two digit menu selections in Cisco Unity Connection 7? 

IE, Press 11 for X 
Press 39 for Y 


The request was to provide an emergency calling directory. Dial this one number, and then select the phone number we need from the menu of about 20-30 choices. 

I also have UCCX availible, but I've never programmed ANY thing in it other than add agents to the existing queues. 

The only thought I have off the top of my head is chaining menu's together. 
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