[cisco-voip] Two digit menu options in Cisco Unity Connection 7

[Lelio Fulgenzi]

sure... 

if you have handler A that has option 1 and 3, and handler X that has options 1 thru 7 (to make 11 thru 17) and handler Y that has options 1 thru 6 (to make options 31 thru 36), if someone makes an error on handler X or Y (time out, incorrect option, etc) you want the handler X/Y to error/exit to handler A, so that way, the caller hears the original menu, "press 11, press 17, press 32, etc". 

otherwise, they will hear a blank greeting and be expected to enter the second digit only. 

there is an error greeting that you can record a message and define the action for. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 



From: "Ryan West" <rwest at zyedge.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Mike King" <me at mpking.com>, "Cisco VoIPoE List" <cisco-voip at puck.nether.net> 
Sent: Wednesday, November 17, 2010 1:21:37 PM 
Subject: RE: [cisco-voip] Two digit menu options in Cisco Unity Connection 7 




Lelio, 



Can you elaborate a bit on this statement: 



The key here, however, is the error greeting, you have to cycle them up one level rather than starting at the call handler itself. 



-ryan 





From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Wednesday, November 17, 2010 1:16 PM 
To: Ryan West 
Cc: Mike King; Cisco VoIPoE List 
Subject: Re: [cisco-voip] Two digit menu options in Cisco Unity Connection 7 




That's the approach I would take as well. Rather than "dead air" I would simply use "no greeting". Making the input "locked" is the key, so that it doesn't wait for additional entries. 

The key here, however, is the error greeting, you have to cycle them up one level rather than starting at the call handler itself. 


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20101117/c1d6dcd3/attachment.html>