[cisco-voip] IPIVR ordering

[Dew Swen]

  Jason,
Actually they only want simple IVR. There are no agents. IVR directs 
callers to the departments.
Which product does this job?


On 01.10.2010 15:25, Jason Aarons (US) wrote:
>
> Since your running with UCCE (Unified Contact Center Express) I would 
> stop refereeing to it as IP-IVR, but rather UCCX, otherwise you 
> confuse people.  The same software works as UCCX or IP-IVR with UCCE.
>
> I suspect if you get the lower end hardware 7816 you'll have little 
> runway for future software upgrades.
>
> I would look at UCCX 8x bundle versus 7x if this is a new deployment.
>
> Are their Agent licenses included and what type?
>
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Dew Swen
> *Sent:* Friday, October 01, 2010 1:53 AM
> *To:* VoIPgroup
> *Subject:* [cisco-voip] IPIVR ordering
>
> Hi everybody,
>
> I am not very familiar with IPIVR, but I have to order a solution. 
> This is the output from ordering tool:
>
> IVR-70-NEW-BUNDLE
>
> 	
>
> IPIVR 7.0 New Deployment
>
> IVR-70-NEW
>
> 	
>
> IPIVR 7.0 New Server
>
> IVR-70-NEW-E-HAS
>
> 	
>
> IPIVR 7.0 HA Dual Server, 5 Port Software
>
> IVR-70-7816H-HAS
>
> 	
>
> IPIVR 7.0 HA Server SW for 7816H or exact HP equivalent
>
> CCXIVR-70DB2PS1
>
> 	
>
> CCX or IVR 7.0 MS SQL 2K Server 2 Processors Software
>
> IVR-70-PORT1
>
> 	
>
> IPIVR 7.0 Port Qty 1
>
> MCS-7816-I4-CCX1
>
> 	
>
> HW Only MCS 7816-I4 Server
>
> CAB-ACE
>
> 	
>
> AC Power Cord (Europe), C13, CEE 7, 1.5M
>
> CON-CSSPD-16I4CCX1
>
> 	
>
> SHARED SUPP SDS HW Only MCS 7816-I4 Server
>
>
> Are the anything that I am missing from the hardware, software and 
> license point of view?
>
> Kind regards,
> --
> Dew Swen
> CCVP, CCNP
>
> ------------------------------------------------------------------------
> 0ede5e1b-f.gif 
> <http://www.dimensiondata.com/_layouts/forms.aspx?FormID=204>
>
> * Disclaimer: This e-mail communication and any attachments may 
> contain confidential and privileged information and is for use by the 
> designated addressee(s) named above only. If you are not the intended 
> addressee, you are hereby notified that you have received this 
> communication in error and that any use or reproduction of this email 
> or its contents is strictly prohibited and may be unlawful. If you 
> have received this communication in error, please notify us 
> immediately by replying to this message and deleting it from your 
> computer. Thank you. *
>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20101001/d81b7347/attachment.html>