[cisco-voip] IPIVR ordering

[Jason Aarons (US)]

Do they have an existing voicemail system?  Unity has Call Handlers which can provide this functionality, the only reason for using UCCX for prompts might be for reporting how many calls are going where.

From: Dew Swen [mailto:dew.swen at gmail.com]
Sent: Friday, October 01, 2010 8:55 AM
To: Jason Aarons (US)
Cc: VoIPgroup
Subject: Re: [cisco-voip] IPIVR ordering

Jason,
Actually they only want simple IVR. There are no agents. IVR directs callers to the departments.
Which product does this job?


On 01.10.2010 15:25, Jason Aarons (US) wrote:
Since your running with UCCE (Unified Contact Center Express) I would stop refereeing to it as IP-IVR, but rather UCCX, otherwise you confuse people.  The same software works as UCCX or IP-IVR with UCCE.

I suspect if you get the lower end hardware 7816 you'll have little runway for future software upgrades.

I would look at UCCX 8x bundle versus 7x if this is a new deployment.

Are their Agent licenses included and what type?

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dew Swen
Sent: Friday, October 01, 2010 1:53 AM
To: VoIPgroup
Subject: [cisco-voip] IPIVR ordering

Hi everybody,

I am not very familiar with IPIVR, but I have to order a solution. This is the output from ordering tool:
IVR-70-NEW-BUNDLE

IPIVR 7.0 New Deployment

IVR-70-NEW

IPIVR 7.0 New Server

IVR-70-NEW-E-HAS

IPIVR 7.0 HA Dual Server, 5 Port Software

IVR-70-7816H-HAS

IPIVR 7.0 HA Server SW for 7816H or exact HP equivalent

CCXIVR-70DB2PS1

CCX or IVR 7.0 MS SQL 2K Server 2 Processors Software

IVR-70-PORT1

IPIVR 7.0 Port Qty 1

MCS-7816-I4-CCX1

HW Only MCS 7816-I4 Server

CAB-ACE

AC Power Cord (Europe), C13, CEE 7, 1.5M

CON-CSSPD-16I4CCX1

SHARED SUPP SDS HW Only MCS 7816-I4 Server


Are the anything that I am missing from the hardware, software and license point of view?

Kind regards,
--
Dew Swen
CCVP, CCNP
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