[cisco-voip] Debugging calls going from CUCM to CUE AA?

[Zoltan.Kelemen at emerson.com]

Hi,

 

This might be a basic question (or a very complicated one) but how do I
debug calls routed from CUCM to a CTI route point registered from a CUE
module's AA application?

I'm thinking of basic troubleshooting first, like making sure the call
gets to the CUE at all or not. Something I could see with a q931 debug
on an ISDN line.

 

My problem is, I have an AA on a CUE at a remote site, registered to the
CUCM with Jtapi as a CTI route point. When dialed, the CTI Route point's
extension returns a busy tone, even though it looks like it's registered
to the Call Manager, CUE running etc.

 

CUCM 6.1.5, CUE 3.2.2 on a CUE-NM.

 

Any pointers welcome. 

 

Regards,

Zoltan Kelemen
ETS & Information Security
Global Operations (EMEA)
European Network Operations Engineer
Cluj-Napoca, Romania
zoltan.kelemen at emerson.com <mailto:zoltan.kelemen at emerson.com> 
w: +40 364 731356
m: +40 757 039093

 

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