[cisco-voip] UCCX 7 Scripting question

[Joe Papesh]

You could set the Call Center to be open all the time (well, the earliest,
and latest that it would ever be) as long as at least 1 person is logged
into the ACD, and then the Supervisor is just responsible for managing when
people are logged in.  I have all my ACDs set to close if there is nobody
logged in, so that if the Supervisor needs to have a team meeting I don't
have to be involved.  They just log their people off :)  Otherwise, XML or
Database (if you have Premium) is probably the best bet, and I would just do
it by creating them a management script to call into that sets the ACD Open
or Closed, rather than trying to have them specify a time etc...  I have
actually done something similar with XML where our Help Desk can call a
"management" script and transfer the queue to their WiFi phone during the
slow time, or specify a pre-recorded prompt to notify callers that they are
already aware of issues with XYZ system.

I hope that helps,
--Joe


On Wed, Oct 13, 2010 at 1:38 PM, Tanner Ezell <tanner.ezell at gmail.com>wrote:

> XML file is your best bet, similar to the holiday schedule.
>
> On Wed, Oct 13, 2010 at 8:58 AM, Dockendorf, Dave
> <Dave.Dockendorf at ecolab.com> wrote:
> >
> > I have a request from a Call Center Supervisor to be able to dynamically
> > change the hours of their Call Center themselves.  Currently, I have that
> > set with time of day logic within the Application Script.
> >
> > Does anyone know of another way to accomplish this?
> >
> > I had tested using an XML document that was used in a subscript, that
> would
> > allow anyone to change a document and effectively set the holiday
> schedule
> > at any time.  Has anyone tried to do something similar with the time of
> day,
> > or found another way for this to be changed dynamically?  (and by time of
> > day I meant setting the hours of business)
> >
> > Please let me know if you have any ideas.
> >
> > Thanks
> >
> > Dave Dockendorf
> > Lead Network Engineer - Unified Communication Services
> > Information Services - Global Production Operations
> >
> > ECOLAB
> > 655 Lone Oak Drive, ESC E-308-12
> > Eagan, MN 55121
> >
> > T  +1 651-795-5105
> > C  +1 651-248-7040
> > F  +1 651-204-7500
> >
> > dave.dockendorf at ecolab.com
> >
> > CONFIDENTIALITY NOTICE:
> > This e-mail communication and any attachments may contain proprietary and
> > privileged information for the use of the designated recipients named
> above.
> > Any unauthorized review, use, disclosure or distribution is prohibited.
> > If you are not the intended recipient, please contact the sender by reply
> > e-mail and destroy all copies of the original message.
> >
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20101013/1c284a68/attachment.html>