[cisco-voip] UCCX 7 Scripting question

[Abebe Amare]

You can use xml document containing list of holidays and define opening and
closing times as parameters so that you can change them easily.

HTH

Abebe Amare


On Thu, Oct 14, 2010 at 6:02 AM, Joe Papesh <netpappy at gmail.com> wrote:

> You could set the Call Center to be open all the time (well, the earliest,
> and latest that it would ever be) as long as at least 1 person is logged
> into the ACD, and then the Supervisor is just responsible for managing when
> people are logged in.  I have all my ACDs set to close if there is nobody
> logged in, so that if the Supervisor needs to have a team meeting I don't
> have to be involved.  They just log their people off :)  Otherwise, XML or
> Database (if you have Premium) is probably the best bet, and I would just do
> it by creating them a management script to call into that sets the ACD Open
> or Closed, rather than trying to have them specify a time etc...  I have
> actually done something similar with XML where our Help Desk can call a
> "management" script and transfer the queue to their WiFi phone during the
> slow time, or specify a pre-recorded prompt to notify callers that they are
> already aware of issues with XYZ system.
>
> I hope that helps,
> --Joe
>
>
>
> On Wed, Oct 13, 2010 at 1:38 PM, Tanner Ezell <tanner.ezell at gmail.com>wrote:
>
>> XML file is your best bet, similar to the holiday schedule.
>>
>> On Wed, Oct 13, 2010 at 8:58 AM, Dockendorf, Dave
>> <Dave.Dockendorf at ecolab.com> wrote:
>> >
>> > I have a request from a Call Center Supervisor to be able to dynamically
>> > change the hours of their Call Center themselves.  Currently, I have
>> that
>> > set with time of day logic within the Application Script.
>> >
>> > Does anyone know of another way to accomplish this?
>> >
>> > I had tested using an XML document that was used in a subscript, that
>> would
>> > allow anyone to change a document and effectively set the holiday
>> schedule
>> > at any time.  Has anyone tried to do something similar with the time of
>> day,
>> > or found another way for this to be changed dynamically?  (and by time
>> of
>> > day I meant setting the hours of business)
>> >
>> > Please let me know if you have any ideas.
>> >
>> > Thanks
>> >
>> > Dave Dockendorf
>> > Lead Network Engineer - Unified Communication Services
>> > Information Services - Global Production Operations
>> >
>> > ECOLAB
>> > 655 Lone Oak Drive, ESC E-308-12
>> > Eagan, MN 55121
>> >
>> > T  +1 651-795-5105
>> > C  +1 651-248-7040
>> > F  +1 651-204-7500
>> >
>> > dave.dockendorf at ecolab.com
>> >
>> > CONFIDENTIALITY NOTICE:
>> > This e-mail communication and any attachments may contain proprietary
>> and
>> > privileged information for the use of the designated recipients named
>> above.
>> > Any unauthorized review, use, disclosure or distribution is prohibited.
>> > If you are not the intended recipient, please contact the sender by
>> reply
>> > e-mail and destroy all copies of the original message.
>> >
>> >
>> > _______________________________________________
>> > cisco-voip mailing list
>> > cisco-voip at puck.nether.net
>> > https://puck.nether.net/mailman/listinfo/cisco-voip
>> >
>> >
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20101014/79789c3f/attachment.html>