[cisco-voip] 6901 Registration Rejected on 7.1(3)

[Nate VanMaren]

What version is the phone running?  If it's a 8x firmware, you need to install the unsigned 9.x firmware on the device.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haresh Khemani
Sent: Thursday, September 16, 2010 2:51 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 6901 Registration Rejected on 7.1(3)

Per the release notes for 9.0(2) FW for 6901 it is supported on 7.1(3) and above. We are trying to register it on CUCM cluster running 7.1.3.30000-1.  However getting registration rejected due to authentication error (Reason Code 10). Has anyone come across this?

I've installed the 6901 enabler cmterm-6901_6911-QED-902.cop.sgn on the Publisher and FW cmterm-6901_6911-sccp.9-0-2-0.cop.sgn on all servers in the cluster. I've also restarted TFTP service.

Following is CUCM log,

ccm: 707946: Sep 16 15:48:40.993 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-DeviceTransientConnection: Transient connection attempt. Connecting Port:2000 Device name [Optional].:SEPA8B1D41E3DA8 Device IP address [Optional].:10.96.86.173 Device type. [Optional]:547 Reason Code [Optional].:10 Protocol.:SCCP Device MAC address [Optional].:A8B1D41E3DA8 IPAddressAttributes [Optional].:0 Cluster ID:StandAloneCluster Node ID:ccy-ccmpub

Following is 6901 status messages log, showing registration rejected.


00:00:28:407   [TI] NMM: Build contains neither a TIU or UIU/TUIU.
00:00:28:432   [TI] DSPALLOC: AER instance 1, max_tail = 60 ms, usage = ( HS  HeS  GL_HS  GL_HeS )
00:00:28:432   [TI] DSPALLOC: AER instance 0, max_tail = 200 ms, usage = ( HS  HeS  HF  GL_HS  GL_HeS )
00:00:28:441   [TI] DIM: 0:*, Download requested 3 channels, max is 2 will use 2
00:00:29:598   [TI] DIM: 0:*,Writing 0x6a001400 @ 0x100
00:00:29:720   [TI] DSPA: DSP 0,Image 0:Download done!
00:00:29:721   [TI] NMM: Starting Activate Timer
00:00:29:924   [TI] CCU: ccup_proc_configure_ipp, headset_port=2 hs_prof = 0, hes_prof = 1, hf_prof = 2, gl_hs_prof = 3, gl_hes_prof = 4, rg_prof = 10, ext_bt_prof = 12, lcd default row = 4
00:00:29:925   [TI] CCU: ccup_proc_configure_ipp, hs_prof2 = 5, hes_prof2 = 6, hf_prof2 = 7, gl_hs_prof2 = 8, gl_hes_prof2 = 9, rg_prof2 = 11, ext_bt_prof2 = 13,
00:00:29:927   [TI] CCU: ccup_proc_configure_ipp, hs_prof3 = 14, hes_prof3 = 15, hf_prof3 = 16, gl_hs_prof3 = 17, gl_hes_prof3 = 18,
00:00:29:928   [TI] NMM: 0, Switched CAS, FXS Loop Start
00:00:29:929   [TI] NMM: 0, Set Channel State UNCONFIGURED Done (SUCCESS)
00:00:29:931   [TI] NMM: 0, Channel Config Done (SUCCESS)
00:00:29:935   [TI] NMM: 0, Set Channel State NORMAL Done (SUCCESS)
00:00:29:936   [TI] NMM: 1, Switched CAS, FXS Loop Start
00:00:29:937   [TI] NMM: 1, Set Channel State UNCONFIGURED Done (SUCCESS)
00:00:29:937   [TI] NMM: 1, Channel Config Done (SUCCESS)
00:00:29:939   [TI] NMM: 1, Set Channel State NORMAL Done (SUCCESS)
00:00:29:940 f [FOS] Send Msg Failed! msgQ  0, ErrorNo (8)

00:00:30:708 x [PROVISION] showDirFiles(): Files in /var/voice_conf/local_saved:
00:00:30:709 x [PROVISION] [01]:.
00:00:30:709 x [PROVISION] [02]:..
00:00:30:709 x [PROVISION] [03]:target-dictionary.utf8.xml
00:00:30:710 x [PROVISION] [04]:gen-kate.utf8.xml
00:00:30:710 x [PROVISION] [05]:gen-dictionary.utf8.xml
00:00:30:710 x [PROVISION] [06]:SEPLocalCfgFile.cnf.xml.enc
00:00:30:711 x [PROVISION] [07]:ca-c-dictionary.utf8.xml
00:00:30:711 x [PROVISION] [08]:g3-tones.xml
00:00:30:711 x [PROVISION] [09]:ca-s-dictionary.utf8.xml
00:00:30:712 x [PROVISION] showDirFiles(): Files in /var/prov:
00:00:30:712 x [PROVISION] [01]:.
00:00:30:713 x [PROVISION] [02]:..
00:00:30:714 x [PROVISION] showDirFiles(): Files in /var/voice_conf/local_saved:
00:00:30:714 x [PROVISION] [01]:.
00:00:30:714 x [PROVISION] [02]:..
00:00:30:715 x [PROVISION] [03]:target-dictionary.utf8.xml
00:00:30:715 x [PROVISION] [04]:gen-kate.utf8.xml
00:00:30:715 x [PROVISION] [05]:gen-dictionary.utf8.xml
00:00:30:716 x [PROVISION] [06]:SEPLocalCfgFile.cnf.xml.enc
00:00:30:716 x [PROVISION] [07]:ca-c-dictionary.utf8.xml
00:00:30:716 x [PROVISION] [08]:g3-tones.xml
00:00:30:717 x [PROVISION] [09]:ca-s-dictionary.utf8.xml
00:00:30:717 x [PROVISION] showDirFiles(): Files in /var/prov:
00:00:30:718 x [PROVISION] [01]:.
00:00:30:718 x [PROVISION] [02]:..
00:00:30:950 f [XCCU]  Report DSP fail, retry...
00:00:30:952 f [MMI] : MCU ready !!
00:00:31:462 w [XCCU]  xccup_setSecurityCfg(), tcid (0) security disabled
00:00:42:585 w [SUU] tftp Command = tftp -g -r CTLSEPA8B1D41E3DD2.tlv 10.96.20.138 69 -l /var/prov/CTLSEPA8B1D41E3DD2.tlv -t 6 -s 524288 -q 0
00:00:42:594 f [SUU] Tftp Server Says: File not found
00:00:42:683 f [SUU] tftp download fail, result = 3
2000/01/01 00:00:42:684 1 File Not Found : CTLSEPA8B1D41E3DD2.tlv

2000/01/01 00:00:42:686 1 No CTL installed

2000/01/01 00:00:42:686 1 IP phone is in non-secure mode

00:00:42:688 w [SUU] tftp Command = tftp -g -r SEPA8B1D41E3DD2.cnf.xml 10.96.20.138 69 -l /var/prov/SEPA8B1D41E3DD2.cnf.xml -t 6 -s 524288 -q 0
2000/01/01 00:00:42:704 1 Succeed to get SEPA8B1D41E3DD2.cnf.xml

00:00:43:183 w [PROVISION]  Start downloading .loads file.

00:00:43:184 w [SUU] tftp Command = tftp -g -r SCCP6901.9-0-2-0.loads 10.96.20.138 69 -l /var/prov/SCCP6901.9-0-2-0.loads -t 6 -s 524288 -q 96
2000/01/01 00:00:43:226 1 Succeed to get SCCP6901.9-0-2-0.loads

00:00:43:227 w [PROVISION] provCfg_checkLoadsFile():  /var/prov/SCCP6901.9-0-2-0.loads

00:00:44:186 w [PROVISION] Send event to CC for register...

00:00:44:282 x [cent] Enter processSSHInfo().
00:00:44:306 w [PROVISION] processLoadsHandlerResp(), do provision according to new flow.

00:00:44:328 x [call] Register reject
00:00:44:329 x [call] 24 00 00 00 00 00 00 00 9d 00 00 00 80 56 00 00
00:00:44:329 x [call] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00:00:44:330 x [call] 00 00 00 00
00:01:44:933 w [call] Unhandled reset cause:29
00:01:44:949 x [call] Register reject
00:01:44:949 x [call] 24 00 00 00 00 00 00 00 9d 00 00 00 80 56 00 00
00:01:44:949 x [call] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00:01:44:949 x [call] 00 00 00 00
00:02:45:533 w [call] Unhandled reset cause:29
00:02:45:548 x [call] Register reject
00:02:45:548 x [call] 24 00 00 00 00 00 00 00 9d 00 00 00 80 56 00 00
00:02:45:549 x [call] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00:02:45:549 x [call] 00 00 00 00




Haresh Khemani
Member of the TELUS team
The future is friendly(r)


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