[cisco-voip] Use of AAR in UCCX environment

[Tanner Ezell]

I can safely say I have never seen a UCCX deployment utilize AAR either.

On Fri, Sep 24, 2010 at 4:30 AM, Jason Aarons (US) <
jason.aarons at us.didata.com> wrote:

> Would UCCX have Call Control once AAR kicked in and routed calls over PSTN?
> And without DIDs how would the PSTN route extensions among your sites then
> back to correct agent?
>
>
>
> I’m wondering if there is anything in the UCCX Release Notes about AAR
>  being a unsupported topology.
>
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/release/notes/uccx701rn.pdf
>
>
>
> I would open a UCCX TAC case as I’ve never seen anyone try this.
>
>
>
> Is anyone using AAR with extensions?
>
>
>
> Is anyone using AAR?
>
>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Anthony Holloway
> *Sent:* Thursday, September 23, 2010 11:23 PM
> *To:* Mike Lydick
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Use of AAR in UCCX environment
>
>
>
> This is an interesting topic to me.  I am proficient in contact center, but
> not in AAR.  I would like to see what others have to say about this as well.
>  Thank you for the topic.
>
>
>
> Anthony
>
> On Thu, Sep 23, 2010 at 3:53 PM, Mike Lydick <mike.lydick at gmail.com>
> wrote:
>
> Has anyone designed the use of AAR with callcenter agents that are
> dispersed over multiple locations. I can not see how this can designed
> effectively. Basics are you have 4 locations, all locations have agents, all
> locations also have standard users. The premise is to have AAR help limit
> bandwidth (reroute when necessary) but with agents this would not be a
> desired action as they do not have DID. Technically you could put all
> Callcenter resource in 1 location but that location would be spread over the
> WAN links and would defeat the purpose. Alternate plan would be to only
> enable AAR for the standard users and drop the bandwidth limits to leave a
> larger buffer for Agents.
>
>
>
>
> Best Regards,
>
> Mike Lydick
>
>
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