[cisco-voip] UCCX Licensing

[Russell Chaseling]

Frank,

I'm gathering that if the MAC changed UCCX is installed on VMware - if so the MAC address is a hash of the following parameters & if any one of them is changed it will change the MAC and you will need to get your license reissued

Time zone
NTP server 1
NIC speed (or "auto")
Hostname
IP Address
IP Mask
Gateway Address
Primary DNS
SMTP server (or "none")
Certificate Information

Regards
Russell

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Frank Wakelin
Sent: 08 April 2011 16:25
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX Licensing

Just when I thought my 2 months of fighting with licensing were over...

We've been running UCCX 8.0 for some time now with permanent licenses, but this morning when we logged in we were receiving a license warning message:
[cid:image001.png at 01CBF62C.7BCBAA50]

The license MAC address contained in our license files (9accb978xxxx) and this WAS the license mac address of the UCCX primary server, but that appears to have changed.  I wouldn't think that was possible but this cisco wiki appears to state that it is: http://docwiki.cisco.com/wiki/Warning:_System_running_on_grace_period_message_on_admin_login

I logged in to the CLI of both CCX servers, and the original MAC seems to have changed.
CCX Primary License MAC: 883f1357xxxx (from CLI 'show status')
CCX Secondary License MAC: 3cf75f1exxxx (from CLI 'show status')

I've contacted product support about this already but I was wondering if anyone else experienced this before.  Why did the license change?  How many more times can we expect the mac address to change and potentially cripple our deployment?

Frank Wakelin
Senior Technical Analyst, Information Technology Services
VANCOUVER AIRPORT AUTHORITY
DIRECT: 604.303.4797 |  CELL: 778.839.4693

WEB: WWW.YVR.CA<http://www.yvr.ca/>  |  TWITTER: @YVRAIRPORT
[cid:image002.jpg at 01CBF62C.7BCBAA50]



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