[cisco-voip] Callmanager traces -- diagnosing a call that won't complete on one phone, but will on another

[Tim Reimers]

In RTMT Trace Central -

 

I need to figure out what's happening with a call from a phone to the
voicemail server - ie  5869 calling 7700

DNA shows that the call is allowed, but the user is getting a fast busy.

 

I'd like to collect traces to look and see what's happening-

 

Which traces do I select (on pub or sub) in order to get the call
progress?

 

 

Some detail on the actual problem-

 

I have two phones that are at a remote site connected via Gig fiber
across another agency's network.

The phones are configured manually for IP, gateway, DNS, TFTP and
Callmanagers.

Both are in the same device pool and location, and are the same model of
phone.

All settings on the phones are identical, by a visual comparison of
their phone and Line settings.

 

Both phones can 4-digit dial other phones in the City without issue.

One phone can use the Messages button to dial 7700 and talk to our
voicemail server.

The other phone gets a fast busy, whether you use the Messages button,
dial 7700, or dial one of the other numbers attached to the voicemail
server

Dialed Number analyser shows that both DNs on both phones are allowed to
call 7700 without restrictions.

 

So I'm thinking I'm down to traces to try to figure out what is really
going on -



 

Ideas, folks??

 

thanks, Tim

 

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