[cisco-voip] CUBAC Question from Colleague

[Matthew Loraditch]

Jason,
He says that worked, good to know!
Thanks.


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Jason Aarons (AM) [mailto:jason.aarons at dimensiondata.com]
Sent: Thursday, July 21, 2011 12:42 PM
To: Matthew Loraditch; cisco-voip at puck.nether.net
Subject: RE: CUBAC Question from Colleague

>From the ARC forums;

This is how the system works - you essentially see the caller ID of the CTI Port ("Service Device") until the transfer is complete. This is because Arc puts the call through this CTI Port, to allow the system to perform the advanced call control features such as recall, camp-on, etc etc

There is a way to disable this process, and therefore the call bypasses these CTI Ports. Try the following:

1) Close down the CUEAC Console
2) Open regedit
3) Browse to HKLM>Software>Arc Solutions>Call Connect>Operator>Defaults>Direct transfers
4) Set this to ALL
5) Close the registry editor and try again

Doing this means that you may lose the transfer recall functionality, however we find that a lot of users do not necessarily need transfer recall nowadays, as the phone users have Forward_No_Answers to Voicemail anyway


Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Thursday, July 21, 2011 11:00 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUBAC Question from Colleague


Hopefully Bennie or someone might know the answer, the transfers are blind transfers:

"When the receptionist receives a call, she sees the outside Caller ID.  When she transfers a call, the recipient sees the description we gave the ARC operator DN's (Outside Call Transfer 7036).  When the recipient answers, they are then given the outside Caller ID.

There's no way to cut out that Description/DN and just pass the outside Caller ID all the time?"

I have not seen this myself so not sure how this would work, I know on a regular blind transfer the caller id changes as soon as the user presses transfer the second time or hangs up.


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!



itevomcid
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