[cisco-voip] CUCM services log files paths

[Ovidiu Popa]

Hello Wes

Unfortunately I do not have access to my UCS until Tuesday so I will 
update the thread at that time. One of my colleagues will do its own 
restore and he will restore using the exact username/passwords. Hope 
that it will work better that way.

I would very much like to continue investigating my issues as I am 
curious about the insides of CUCM. I still say that a list with the 
correlation between CUCM services (network and feature) and their 
corresponding log files paths is a valuable piece of information.

Regards,
Ovidiu

On 10/Jun/11 6:00 PM, Wes Sisk wrote:
> Ovidiu,
>
> Thanks for the background. That may prove to be the difference.
>
> MLA authentication is completely dependent on the database. That is 
> why I started with questions in that direction.  Restore replaces the 
> database so the entire MLA feature *shouldn't* be affected by anything 
> in the OS.
>
> That said, MLA authentication is failing for some reason.  Is there 
> anything in security logs about authentication failure?  Perhaps the 
> IMS logs give indication:
>
> file list activelog syslog/*
> file list activelog tomcat/logs/*
>
> Regards,
> Wes
>
> On 6/9/2011 4:59 PM, Ovidiu Popa wrote:
>> Wes,
>>
>> Just wanted to add some details to the problem:
>>
>> - Installed CUCM and CUC cluster on UCS
>> - Restored the Production backup on the new virtual machines
>> - Both CUCM and CUC have the same behaviour
>>
>> While installing I did some tests and used the same application 
>> username albeit with a different password than the production servers.
>> CCMADMIN login with the installation username/password worked before 
>> the restore
>> CCMADMIN login with the production username/password worked after the 
>> restore
>>
>> I'm wondering if there is some information that is written in the 
>> CUCM OS by the installation process and not replaced by the restore 
>> process :does MLA have some configuration files in the CUCM OS e.g. 
>> passwords in tomcat configuration files? Am I on the right track ?
>>
>> Thanks,
>>
>> Regards,
>> Ovidiu
>>
>>
>> On Thu, Jun 9, 2011 at 5:40 PM, Ovidiu Popa <ovi.popa at gmail.com 
>> <mailto:ovi.popa at gmail.com>> wrote:
>>
>>     yes to both.
>>
>>     On Thu, Jun 9, 2011 at 5:32 PM, Wes Sisk <wsisk at cisco.com
>>     <mailto:wsisk at cisco.com>> wrote:
>>
>>         So TCP comes up and it attempts MLA login. Usually that means
>>         database is offline.  Can you login to CCMAdmin/user pages? 
>>         Can your 'run sql....' commands from the CLI?
>>
>>         Regards,
>>         Wes
>>
>>
>>         On 6/9/2011 11:04 AM, Ovidiu Popa wrote:
>>>         Wes,
>>>
>>>         If got the popup that said the certificate is not trusted so
>>>         TCP should be good. After the popup I see in the wireshark
>>>         some communications and then it stops for exactly 1 minute
>>>         (exactly as seen in the logs).
>>>
>>>         Regards,
>>>         Ovidiu
>>>
>>>         On Thu, Jun 9, 2011 at 4:13 PM, Wes Sisk <wsisk at cisco.com
>>>         <mailto:wsisk at cisco.com>> wrote:
>>>
>>>             Ovidiu,
>>>
>>>             This looks like a problem with TCP/IP connectivity form
>>>             your client to the CUCM server.  What does a packet
>>>             capture show?
>>>
>>>             RTMT connects to servers on TCP port 8443.  You can view
>>>             a list of required port connectivity in Unified OS
>>>             Administration under Show->IP Preferences.
>>>
>>>             Regards,
>>>             Wes
>>>
>>>
>>>
>>>             On 6/9/2011 7:03 AM, Ovidiu Popa wrote:
>>>>             Hello everyone
>>>>
>>>>             Does someone know where we can find a list with the
>>>>             correlation between CUCM services (network and feature)
>>>>             and their corresponding log files paths?
>>>>
>>>>             I'm having problems logging into RTMT, it stops with
>>>>             the message that it cannot reach the cluster. The PC
>>>>             log files are not very specific and I wanted to see on
>>>>             the CUCM side what is the problem.
>>>>
>>>>             2011-05-30 12:30:42,000 [SplashThread] INFO
>>>>              rtmt.control - validMLALogin():  inside isSecureEnabled
>>>>             2011-05-30 12:31:42,515 [SplashThread] ERROR
>>>>             rtmt.control - validMLALogin(): caught
>>>>             java.lang.Exception, e=java.net.SocketTimeoutException:
>>>>             Read timed out
>>>>
>>>>             According to this
>>>>             http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618
>>>>             the Cisco Communications Manager servlet handles RTMT
>>>>             and the problem is what is the path for the logs for
>>>>             this service...
>>>>
>>>>             I wasn't able to find any information about these
>>>>             paths. It seems we should blindly trust RTMT to collect
>>>>             the files but they don't say what should we do when we
>>>>             need to debug RTMT itself?
>>>>
>>>>             Thanks for the input.
>>>>
>>>>             Regards,
>>>>             Ovidiu
>>>>
>>>>
>>>>             _______________________________________________
>>>>             cisco-voip mailing list
>>>>             cisco-voip at puck.nether.net  <mailto:cisco-voip at puck.nether.net>
>>>>             https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>>

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