[cisco-voip] CUCM services log files paths

[Wes Sisk]

Fair enough.

Is this what you had in mind?
https://supportforums.cisco.com/docs/DOC-16943

Identity Management System (IMS) are logged in the following locations:
activelog tomcat/logs/security/log4j
activelog syslog/secure

Regards,
Wes

On 6/10/2011 12:45 PM, Ovidiu Popa wrote:
> Hello Wes
>
> Unfortunately I do not have access to my UCS until Tuesday so I will 
> update the thread at that time. One of my colleagues will do its own 
> restore and he will restore using the exact username/passwords. Hope 
> that it will work better that way.
>
> I would very much like to continue investigating my issues as I am 
> curious about the insides of CUCM. I still say that a list with the 
> correlation between CUCM services (network and feature) and their 
> corresponding log files paths is a valuable piece of information.
>
> Regards,
> Ovidiu
>
> On 10/Jun/11 6:00 PM, Wes Sisk wrote:
>> Ovidiu,
>>
>> Thanks for the background. That may prove to be the difference.
>>
>> MLA authentication is completely dependent on the database. That is 
>> why I started with questions in that direction.  Restore replaces the 
>> database so the entire MLA feature *shouldn't* be affected by 
>> anything in the OS.
>>
>> That said, MLA authentication is failing for some reason.  Is there 
>> anything in security logs about authentication failure?  Perhaps the 
>> IMS logs give indication:
>>
>> file list activelog syslog/*
>> file list activelog tomcat/logs/*
>>
>> Regards,
>> Wes
>>
>> On 6/9/2011 4:59 PM, Ovidiu Popa wrote:
>>> Wes,
>>>
>>> Just wanted to add some details to the problem:
>>>
>>> - Installed CUCM and CUC cluster on UCS
>>> - Restored the Production backup on the new virtual machines
>>> - Both CUCM and CUC have the same behaviour
>>>
>>> While installing I did some tests and used the same application 
>>> username albeit with a different password than the production servers.
>>> CCMADMIN login with the installation username/password worked before 
>>> the restore
>>> CCMADMIN login with the production username/password worked after 
>>> the restore
>>>
>>> I'm wondering if there is some information that is written in the 
>>> CUCM OS by the installation process and not replaced by the restore 
>>> process :does MLA have some configuration files in the CUCM OS e.g. 
>>> passwords in tomcat configuration files? Am I on the right track ?
>>>
>>> Thanks,
>>>
>>> Regards,
>>> Ovidiu
>>>
>>>
>>> On Thu, Jun 9, 2011 at 5:40 PM, Ovidiu Popa <ovi.popa at gmail.com 
>>> <mailto:ovi.popa at gmail.com>> wrote:
>>>
>>>     yes to both.
>>>
>>>     On Thu, Jun 9, 2011 at 5:32 PM, Wes Sisk <wsisk at cisco.com
>>>     <mailto:wsisk at cisco.com>> wrote:
>>>
>>>         So TCP comes up and it attempts MLA login. Usually that
>>>         means database is offline.  Can you login to CCMAdmin/user
>>>         pages?  Can your 'run sql....' commands from the CLI?
>>>
>>>         Regards,
>>>         Wes
>>>
>>>
>>>         On 6/9/2011 11:04 AM, Ovidiu Popa wrote:
>>>>         Wes,
>>>>
>>>>         If got the popup that said the certificate is not trusted
>>>>         so TCP should be good. After the popup I see in the
>>>>         wireshark some communications and then it stops for exactly
>>>>         1 minute (exactly as seen in the logs).
>>>>
>>>>         Regards,
>>>>         Ovidiu
>>>>
>>>>         On Thu, Jun 9, 2011 at 4:13 PM, Wes Sisk <wsisk at cisco.com
>>>>         <mailto:wsisk at cisco.com>> wrote:
>>>>
>>>>             Ovidiu,
>>>>
>>>>             This looks like a problem with TCP/IP connectivity form
>>>>             your client to the CUCM server.  What does a packet
>>>>             capture show?
>>>>
>>>>             RTMT connects to servers on TCP port 8443.  You can
>>>>             view a list of required port connectivity in Unified OS
>>>>             Administration under Show->IP Preferences.
>>>>
>>>>             Regards,
>>>>             Wes
>>>>
>>>>
>>>>
>>>>             On 6/9/2011 7:03 AM, Ovidiu Popa wrote:
>>>>>             Hello everyone
>>>>>
>>>>>             Does someone know where we can find a list with the
>>>>>             correlation between CUCM services (network and
>>>>>             feature) and their corresponding log files paths?
>>>>>
>>>>>             I'm having problems logging into RTMT, it stops with
>>>>>             the message that it cannot reach the cluster. The PC
>>>>>             log files are not very specific and I wanted to see on
>>>>>             the CUCM side what is the problem.
>>>>>
>>>>>             2011-05-30 12:30:42,000 [SplashThread] INFO
>>>>>              rtmt.control - validMLALogin():  inside isSecureEnabled
>>>>>             2011-05-30 12:31:42,515 [SplashThread] ERROR
>>>>>             rtmt.control - validMLALogin(): caught
>>>>>             java.lang.Exception,
>>>>>             e=java.net.SocketTimeoutException: Read timed out
>>>>>
>>>>>             According to this
>>>>>             http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618
>>>>>             the Cisco Communications Manager servlet handles RTMT
>>>>>             and the problem is what is the path for the logs for
>>>>>             this service...
>>>>>
>>>>>             I wasn't able to find any information about these
>>>>>             paths. It seems we should blindly trust RTMT to
>>>>>             collect the files but they don't say what should we do
>>>>>             when we need to debug RTMT itself?
>>>>>
>>>>>             Thanks for the input.
>>>>>
>>>>>             Regards,
>>>>>             Ovidiu
>>>>>
>>>>>
>>>>>             _______________________________________________
>>>>>             cisco-voip mailing list
>>>>>             cisco-voip at puck.nether.net  <mailto:cisco-voip at puck.nether.net>
>>>>>             https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>>
>>>
>>>
>
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