[cisco-voip] CUCM services log files paths

Ovidiu Popa ovi.popa at gmail.com
Fri Jun 10 16:22:05 EDT 2011


Yes that's perfect.

Thank you Wes.

Have a nice weekend, will update the thread next week.

Regards,
Ovidiu

On 10/Jun/11 8:30 PM, Wes Sisk wrote:
> Fair enough.
>
> Is this what you had in mind?
> https://supportforums.cisco.com/docs/DOC-16943
>
> Identity Management System (IMS) are logged in the following locations:
> activelog tomcat/logs/security/log4j
> activelog syslog/secure
>
> Regards,
> Wes
>
> On 6/10/2011 12:45 PM, Ovidiu Popa wrote:
>> Hello Wes
>>
>> Unfortunately I do not have access to my UCS until Tuesday so I will 
>> update the thread at that time. One of my colleagues will do its own 
>> restore and he will restore using the exact username/passwords. Hope 
>> that it will work better that way.
>>
>> I would very much like to continue investigating my issues as I am 
>> curious about the insides of CUCM. I still say that a list with the 
>> correlation between CUCM services (network and feature) and their 
>> corresponding log files paths is a valuable piece of information.
>>
>> Regards,
>> Ovidiu
>>
>> On 10/Jun/11 6:00 PM, Wes Sisk wrote:
>>> Ovidiu,
>>>
>>> Thanks for the background. That may prove to be the difference.
>>>
>>> MLA authentication is completely dependent on the database. That is 
>>> why I started with questions in that direction.  Restore replaces 
>>> the database so the entire MLA feature *shouldn't* be affected by 
>>> anything in the OS.
>>>
>>> That said, MLA authentication is failing for some reason.  Is there 
>>> anything in security logs about authentication failure?  Perhaps the 
>>> IMS logs give indication:
>>>
>>> file list activelog syslog/*
>>> file list activelog tomcat/logs/*
>>>
>>> Regards,
>>> Wes
>>>
>>> On 6/9/2011 4:59 PM, Ovidiu Popa wrote:
>>>> Wes,
>>>>
>>>> Just wanted to add some details to the problem:
>>>>
>>>> - Installed CUCM and CUC cluster on UCS
>>>> - Restored the Production backup on the new virtual machines
>>>> - Both CUCM and CUC have the same behaviour
>>>>
>>>> While installing I did some tests and used the same application 
>>>> username albeit with a different password than the production servers.
>>>> CCMADMIN login with the installation username/password worked 
>>>> before the restore
>>>> CCMADMIN login with the production username/password worked after 
>>>> the restore
>>>>
>>>> I'm wondering if there is some information that is written in the 
>>>> CUCM OS by the installation process and not replaced by the restore 
>>>> process :does MLA have some configuration files in the CUCM OS e.g. 
>>>> passwords in tomcat configuration files? Am I on the right track ?
>>>>
>>>> Thanks,
>>>>
>>>> Regards,
>>>> Ovidiu
>>>>
>>>>
>>>> On Thu, Jun 9, 2011 at 5:40 PM, Ovidiu Popa <ovi.popa at gmail.com 
>>>> <mailto:ovi.popa at gmail.com>> wrote:
>>>>
>>>>     yes to both.
>>>>
>>>>     On Thu, Jun 9, 2011 at 5:32 PM, Wes Sisk <wsisk at cisco.com
>>>>     <mailto:wsisk at cisco.com>> wrote:
>>>>
>>>>         So TCP comes up and it attempts MLA login. Usually that
>>>>         means database is offline.  Can you login to CCMAdmin/user
>>>>         pages?  Can your 'run sql....' commands from the CLI?
>>>>
>>>>         Regards,
>>>>         Wes
>>>>
>>>>
>>>>         On 6/9/2011 11:04 AM, Ovidiu Popa wrote:
>>>>>         Wes,
>>>>>
>>>>>         If got the popup that said the certificate is not trusted
>>>>>         so TCP should be good. After the popup I see in the
>>>>>         wireshark some communications and then it stops for
>>>>>         exactly 1 minute (exactly as seen in the logs).
>>>>>
>>>>>         Regards,
>>>>>         Ovidiu
>>>>>
>>>>>         On Thu, Jun 9, 2011 at 4:13 PM, Wes Sisk <wsisk at cisco.com
>>>>>         <mailto:wsisk at cisco.com>> wrote:
>>>>>
>>>>>             Ovidiu,
>>>>>
>>>>>             This looks like a problem with TCP/IP connectivity
>>>>>             form your client to the CUCM server.  What does a
>>>>>             packet capture show?
>>>>>
>>>>>             RTMT connects to servers on TCP port 8443.  You can
>>>>>             view a list of required port connectivity in Unified
>>>>>             OS Administration under Show->IP Preferences.
>>>>>
>>>>>             Regards,
>>>>>             Wes
>>>>>
>>>>>
>>>>>
>>>>>             On 6/9/2011 7:03 AM, Ovidiu Popa wrote:
>>>>>>             Hello everyone
>>>>>>
>>>>>>             Does someone know where we can find a list with the
>>>>>>             correlation between CUCM services (network and
>>>>>>             feature) and their corresponding log files paths?
>>>>>>
>>>>>>             I'm having problems logging into RTMT, it stops with
>>>>>>             the message that it cannot reach the cluster. The PC
>>>>>>             log files are not very specific and I wanted to see
>>>>>>             on the CUCM side what is the problem.
>>>>>>
>>>>>>             2011-05-30 12:30:42,000 [SplashThread] INFO
>>>>>>              rtmt.control - validMLALogin():  inside isSecureEnabled
>>>>>>             2011-05-30 12:31:42,515 [SplashThread] ERROR
>>>>>>             rtmt.control - validMLALogin(): caught
>>>>>>             java.lang.Exception,
>>>>>>             e=java.net.SocketTimeoutException: Read timed out
>>>>>>
>>>>>>             According to this
>>>>>>             http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618
>>>>>>             the Cisco Communications Manager servlet handles RTMT
>>>>>>             and the problem is what is the path for the logs for
>>>>>>             this service...
>>>>>>
>>>>>>             I wasn't able to find any information about these
>>>>>>             paths. It seems we should blindly trust RTMT to
>>>>>>             collect the files but they don't say what should we
>>>>>>             do when we need to debug RTMT itself?
>>>>>>
>>>>>>             Thanks for the input.
>>>>>>
>>>>>>             Regards,
>>>>>>             Ovidiu
>>>>>>
>>>>>>
>>>>>>             _______________________________________________
>>>>>>             cisco-voip mailing list
>>>>>>             cisco-voip at puck.nether.net  <mailto:cisco-voip at puck.nether.net>
>>>>>>             https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>
>>>>
>>

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