[cisco-voip] CUCM services log files paths
Ovidiu Popa
ovi.popa at gmail.com
Fri Jun 10 16:22:05 EDT 2011
Yes that's perfect.
Thank you Wes.
Have a nice weekend, will update the thread next week.
Regards,
Ovidiu
On 10/Jun/11 8:30 PM, Wes Sisk wrote:
> Fair enough.
>
> Is this what you had in mind?
> https://supportforums.cisco.com/docs/DOC-16943
>
> Identity Management System (IMS) are logged in the following locations:
> activelog tomcat/logs/security/log4j
> activelog syslog/secure
>
> Regards,
> Wes
>
> On 6/10/2011 12:45 PM, Ovidiu Popa wrote:
>> Hello Wes
>>
>> Unfortunately I do not have access to my UCS until Tuesday so I will
>> update the thread at that time. One of my colleagues will do its own
>> restore and he will restore using the exact username/passwords. Hope
>> that it will work better that way.
>>
>> I would very much like to continue investigating my issues as I am
>> curious about the insides of CUCM. I still say that a list with the
>> correlation between CUCM services (network and feature) and their
>> corresponding log files paths is a valuable piece of information.
>>
>> Regards,
>> Ovidiu
>>
>> On 10/Jun/11 6:00 PM, Wes Sisk wrote:
>>> Ovidiu,
>>>
>>> Thanks for the background. That may prove to be the difference.
>>>
>>> MLA authentication is completely dependent on the database. That is
>>> why I started with questions in that direction. Restore replaces
>>> the database so the entire MLA feature *shouldn't* be affected by
>>> anything in the OS.
>>>
>>> That said, MLA authentication is failing for some reason. Is there
>>> anything in security logs about authentication failure? Perhaps the
>>> IMS logs give indication:
>>>
>>> file list activelog syslog/*
>>> file list activelog tomcat/logs/*
>>>
>>> Regards,
>>> Wes
>>>
>>> On 6/9/2011 4:59 PM, Ovidiu Popa wrote:
>>>> Wes,
>>>>
>>>> Just wanted to add some details to the problem:
>>>>
>>>> - Installed CUCM and CUC cluster on UCS
>>>> - Restored the Production backup on the new virtual machines
>>>> - Both CUCM and CUC have the same behaviour
>>>>
>>>> While installing I did some tests and used the same application
>>>> username albeit with a different password than the production servers.
>>>> CCMADMIN login with the installation username/password worked
>>>> before the restore
>>>> CCMADMIN login with the production username/password worked after
>>>> the restore
>>>>
>>>> I'm wondering if there is some information that is written in the
>>>> CUCM OS by the installation process and not replaced by the restore
>>>> process :does MLA have some configuration files in the CUCM OS e.g.
>>>> passwords in tomcat configuration files? Am I on the right track ?
>>>>
>>>> Thanks,
>>>>
>>>> Regards,
>>>> Ovidiu
>>>>
>>>>
>>>> On Thu, Jun 9, 2011 at 5:40 PM, Ovidiu Popa <ovi.popa at gmail.com
>>>> <mailto:ovi.popa at gmail.com>> wrote:
>>>>
>>>> yes to both.
>>>>
>>>> On Thu, Jun 9, 2011 at 5:32 PM, Wes Sisk <wsisk at cisco.com
>>>> <mailto:wsisk at cisco.com>> wrote:
>>>>
>>>> So TCP comes up and it attempts MLA login. Usually that
>>>> means database is offline. Can you login to CCMAdmin/user
>>>> pages? Can your 'run sql....' commands from the CLI?
>>>>
>>>> Regards,
>>>> Wes
>>>>
>>>>
>>>> On 6/9/2011 11:04 AM, Ovidiu Popa wrote:
>>>>> Wes,
>>>>>
>>>>> If got the popup that said the certificate is not trusted
>>>>> so TCP should be good. After the popup I see in the
>>>>> wireshark some communications and then it stops for
>>>>> exactly 1 minute (exactly as seen in the logs).
>>>>>
>>>>> Regards,
>>>>> Ovidiu
>>>>>
>>>>> On Thu, Jun 9, 2011 at 4:13 PM, Wes Sisk <wsisk at cisco.com
>>>>> <mailto:wsisk at cisco.com>> wrote:
>>>>>
>>>>> Ovidiu,
>>>>>
>>>>> This looks like a problem with TCP/IP connectivity
>>>>> form your client to the CUCM server. What does a
>>>>> packet capture show?
>>>>>
>>>>> RTMT connects to servers on TCP port 8443. You can
>>>>> view a list of required port connectivity in Unified
>>>>> OS Administration under Show->IP Preferences.
>>>>>
>>>>> Regards,
>>>>> Wes
>>>>>
>>>>>
>>>>>
>>>>> On 6/9/2011 7:03 AM, Ovidiu Popa wrote:
>>>>>> Hello everyone
>>>>>>
>>>>>> Does someone know where we can find a list with the
>>>>>> correlation between CUCM services (network and
>>>>>> feature) and their corresponding log files paths?
>>>>>>
>>>>>> I'm having problems logging into RTMT, it stops with
>>>>>> the message that it cannot reach the cluster. The PC
>>>>>> log files are not very specific and I wanted to see
>>>>>> on the CUCM side what is the problem.
>>>>>>
>>>>>> 2011-05-30 12:30:42,000 [SplashThread] INFO
>>>>>> rtmt.control - validMLALogin(): inside isSecureEnabled
>>>>>> 2011-05-30 12:31:42,515 [SplashThread] ERROR
>>>>>> rtmt.control - validMLALogin(): caught
>>>>>> java.lang.Exception,
>>>>>> e=java.net.SocketTimeoutException: Read timed out
>>>>>>
>>>>>> According to this
>>>>>> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618
>>>>>> the Cisco Communications Manager servlet handles RTMT
>>>>>> and the problem is what is the path for the logs for
>>>>>> this service...
>>>>>>
>>>>>> I wasn't able to find any information about these
>>>>>> paths. It seems we should blindly trust RTMT to
>>>>>> collect the files but they don't say what should we
>>>>>> do when we need to debug RTMT itself?
>>>>>>
>>>>>> Thanks for the input.
>>>>>>
>>>>>> Regards,
>>>>>> Ovidiu
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> cisco-voip mailing list
>>>>>> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>
>>>>
>>
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