[cisco-voip] 2 call pick up groups

[Mac GroupStudy]

Well, I never really understood the reason behind the "Other Pickup Group"
but this certainly sounds like a potential way of doing what you want to do
here based on my understanding. Again, this is based on my limited practical
experience with Other Pickup groups.



On Tue, Mar 1, 2011 at 11:54 AM, Lisa Notarianni
<notariannil1 at scranton.edu>wrote:

>  CUCM Version 7.1.2.20000-2
>
> I have a secretary who needs to be in two call pick up groups.
>
> One is for the main department and one is for her direct supervisor.  The
> main department has several users in the call pickup group.  This
> secretary's first button on her phone is programmed and working with that
> call pickup group.
>
> I am having a difficult time getting the 2nd call pick up group to work.
>
> I need to have 2 separate call pick up groups because they each want
> different ring settings.
>
> Department wants 3 rings before going to call pickup group.
> Director wants 5 rings before going to call pickup group.
>
> Secretary has a sidecar for speed dial/BLF -and- Call Pickup is checked for
> all of these.
>
> I have the second button on the secretary's phone programmed to be in the
> director's call pick up group.  I have even changed all the settings to test
> so that they are = to the department's call pick up group.  The harp sound
> does not happen unless I change the call pickup group to be on button 1 of
> the secretary's phone.
>
> Any ideas????
> --
>
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>
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