[cisco-voip] BIOS upgrades and Call Manager????

[Mike King]

What server is he running on, example, MCS-7835-H2, MCS-7825-I4,
MCS-7835-H1?

There are some things that have come up that require firmware upgrades,
 There have been several examples over the last few years of harddrives
going readonly, which require an complete rebuild of the system.  Some of
these firmware upgrades are specific to the harddrive.

http://lmgtfy.com/?q=cisco+field+notice+MCS

But your 100% right that he's gonna need smartnet to fix most of these
issues.

However, if he went software only
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/product_solution_overview_list.html
<http://www.cisco.com/en/US/products/hw/voiceapp/ps378/product_solution_overview_list.html>then
the BIOS upgrade would be to server manufacturer to provide. (Which is
usually free to download)

Mike

On Wed, Mar 2, 2011 at 5:39 AM, Amanda Lalli-Cafini <alalli at iinet.net.au>wrote:

>  Hi All,
>
>
>
> I had a painful discussion with a man today who asked me to upgrade the
> BIOS  his Call Manager Business Edition version 7.1.3 running on an HP
> platform.
>
> The unit is not currently covered by a smartnet contract or a Cisco
> software agreement.
>
>
>
> He has been told by another individual (who has since left the company)
> that a BIOS upgrade is necessary.
>
>
>
> I refused to do it and as far as I know,  the people are in the process of
> gaining a SMARTNET contract which should cover us with TAC assistance.
>
> If cooler heads manage to prevail,  the upgrade will happen once we have
> our support agreements in place.
>
>
>
> I was just wondering if anyone could shed some light on the things I would
> need to prepare for in a DRS situation.
>
>
>
>
>
> The company is also running an IP contact server.
>
> If I rebuild Call Manager from scratch…. I assume I would have to do the IP
> contact centre integration again as well.
>
>
>
> There is a current DRS backup.
>
> I suppose I should be asking where the installation and patching disks are.
>
>
>
> LOL or Cry out Loud…. Not sure which, but if anyone has any advice…. That
> would be really great.
>
>
>
>
>
>
>
> Amanda Lalli-Cafini
>
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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