[cisco-voip] CTI Route Point Not Registered (CUE AA Malfunction)

[ccieid1ot]

You can unassigned the CTI ports from Jtapi user or try restarting CTI
service.

On Tue, Mar 8, 2011 at 4:30 AM, Alan Su <cj.alan at gmail.com> wrote:

> Dear All,
>
> I have CCM4.1(2) cluster in HQ and SRST+CUE 3.2 in branch site. The CUE
> also perform the auto-attendant feature for PSTN inbound calls.
> It has already working for 1.5 years with not problem, however, all of
> sudden the AA feature failed, when dialing into the branch office from PSTN,
> it prompts "your call would be disconnected".
>
> I check the CTI route point in CCM, all of the them are "Not Registered",
> and when I tried "verify" in CUE web page, the result as below:
>
> Web login failed. Error while determining CCM version -1
> JTAPI login failed. Error whild determining CCM version -1
>
> Does anyone have clue about it? Any suggestion will be good, thanks so much
> for your help in advance.
>
> Regards,
> Alan
>
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>
>


-- 
duy
CCIE #27737 Voice
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