[cisco-voip] Agent Email CSQ

[shary shary]

yes i create 2 CSQs and selected type e-mail rather than voice but still not showing me any CSQ in Agent e-mail, ive tried the same thing in version 8 and i can see the CSQs there. I have another question can't i use these e-mail queues in scripting as voice CSQs. Let say i want that if i get some e-mail on this Agent e-mail option it will trigger one of my script where i can monitor the status of E-Mail Queue and perform some actions accordingly. 

 Br


Date: Thu, 21 Apr 2011 14:26:16 -0500
Subject: Re: [cisco-voip] Agent Email CSQ
From: avholloway+cisco-voip at gmail.com
To: shaary1 at hotmail.com
CC: cisco-voip at puck.nether.net

Did you select "email" as the type and not "voice"?  send a screenshot so I know we're talking about the same thing.


Anthony


On Wed, Apr 20, 2011 at 3:51 PM, shary shary <shaary1 at hotmail.com> wrote:



I have installed UCCX 8.5.1 in my lab and want to use the Agent E-mail functionality. I have created some Email type CSQs in CSQ and Skill group as decribed in the Agent E-Mail guide but when i go to the eskTop Administration Agent E-Mail configuration page and selects the CSQ option it doesn't show any CSQ. I tried to search out them but in vain. I also installed the CAD client and it didn't find the E-Mail Ready/Not Ready button there even. Do i need to enable some thing somewhere or what could be the issue. I CDA i can see the E-Mail Ready/Not ready option is Visible but it is not in CAD. Any help would be great.
 
Thank you

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