[cisco-voip] Voip Voice Recording software

[Casper, Steven]

7941/61  SCCP41.9-0-2SR1S
7942/62      SCCP42.9-0-2SR1S

We had also looked at ZOOM but we were uncomfortable about some of their responses regarding support. This was a couple of years ago so things may have changed since then.

Steve



From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: Monday, November 21, 2011 10:10 AM
To: Casper, Steven
Cc: Nicholas Samios; Rab; Matthew Berry; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voip Voice Recording software

What Firmware on what model of Phone..... I believe we had some kind of issue like this, and it' was the firmware on the phone.

back to the thread... we are currently using Call Rex.  Pretty nice recording package.  API's could be documented better, but support has helped us with that.

Calabrio (or should I say the OEM for Cisco) will not work with you if your a cisco UCCx shop.  you have to buy Cisco.  Then you have to use TAC and TAC calls Calabrio.  What  a Joke.

Also looked at the open source stuff that Lelio mentioned.  if you need Cheap, I think it would work in a Pinch.  Here they like Support so it was not an option.

Scott

On Mon, Nov 21, 2011 at 5:07 AM, Casper, Steven <SCASPER at mtb.com<mailto:SCASPER at mtb.com>> wrote:
We are trying to set up a Nice Perform Call Recording environment and are running into problems. We have our system and all of our users set up as Nick describes and everything seems to works, then out of the blue the Call Manager seems to stop sending RTP from the BIB for various telephones. The fix is to unassociate and re-associate the users telephone to the NiceCTI application user. We have a TAC and a NICE case open but so far have not been able to resolve. Has anyone else that has deployed Nice Perform ran into this? Running CUCM 7.1.5.11900-6 7 and Nice Perform 3.2

Thanks
Steve

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Nicholas Samios
Sent: Saturday, November 19, 2011 4:28 AM

To: Rab; Matthew Berry
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Voip Voice Recording software

Forgot user steps;

-       Grant recording LDAP user (or appuser if no LDAP bind) CTI permissions - enabled, allow call recording, monitor etc

-       Associate devices/DN to be recorded with the above user

That's pretty high level on how you set it up with CUCM - good luck!

Cheers,
Nick

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Nicholas Samios
Sent: Saturday, November 19, 2011 8:21 PM
To: Rab; Matthew Berry
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Voip Voice Recording software

Active recording is what you're referring to as 'dual media forking' from the handset - Built in Bridge in CUCM lingo.

We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!

Pretty seamless to provision on the CUCM side;

-    Setup recording profile for handsets, defined DP

-    Setup SIP Trunk(s) - or CUBE to demarc

-    Destination pattern to Recording RG/RL for profile to invoke

-    Set handsets to BiB ON and DN recording option/profile to app invoked (for active)

See this for more detail;
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html

Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to configure - we use 6.1x flavours;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Rab
Sent: Saturday, November 19, 2011 7:31 PM
To: Matthew Berry
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Voip Voice Recording software

Matt, could you share your experience and let us know why you wouldn't recommend Verint?

I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets!

Kinda worried now! :)

On 19 Nov 2011, at 01:11, Matthew Berry <matthew.berry at cdw.com<mailto:matthew.berry at cdw.com>> wrote:
We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.

Thanks!

Matthew Berry, CCIE #26721 (Voice)
Sr. Unified Communications Engineer, CDW
+1.763.592.5987<tel:%2B1.763.592.5987>  |  protocol.by/matthewberry<http://protocol.by/matthewberry>

On Nov 18, 2011, at 5:48 PM, Erick wrote:

I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.

On Nov 18, 2011, at 5:21 PM, Leslie Meade <lmeade at salientnetworks.com<mailto:lmeade at salientnetworks.com>> wrote:
What is everyone using these days..

Salient Service
760.930.2636<tel:760.930.2636>, support at salientnetworks.com<mailto:support at salientnetworks.com>
Request Line (moves adds and changes only)
760.930.2699<tel:760.930.2699>, macs at salientnetworks.com<mailto:macs at salientnetworks.com>
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