[cisco-voip] Remove hook switch functionality

[Bill Riley]

                We are implementing a post call survey using UCCX. We have
modified the answer/drop button in CAD to send the call to the survey
script. I see that I can modify the connected status softkey to remove end
call as an option. Is there any way to remove the hook switch to end the
call? We want to force the agents to use the CAD button. 

 

 

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