[cisco-voip] Remove hook switch functionality

[Bill Riley]

We are using UCCX 8.5

 

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Thursday, October 13, 2011 11:11 AM
To: Bill Riley
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Remove hook switch functionality

 

CVP 8.5 seems to have a new feature for post call survey:

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_release_notes_li
st.html

Release Notes for Cisco Unified Customer Voice Portal, Release 8.5(1)

 

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cu
stomer_voice_portal/srnd/8_5x/cvp85srnd.pdf

page 5-25

 

/wes

 

On Oct 13, 2011, at 10:54 AM, Bill Riley wrote:

 

                We are implementing a post call survey using UCCX. We have
modified the answer/drop button in CAD to send the call to the survey
script. I see that I can modify the connected status softkey to remove end
call as an option. Is there any way to remove the hook switch to end the
call? We want to force the agents to use the CAD button.

 

 

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