[cisco-voip] CUEAC 8.6 Alternate Contact Details Sort Order

[Jamie Gale]

Matthew,

You can change the order in which the numbers are displayed by going into Option-Preferences and then selecting Alternate Numbers on the left hand side. You will then see the display order of the numbers on the right hand side and can use the up and down arrows to reorder accordingly.

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
IP Communications Business Unit
jamgale at cisco.com
D +1 919 392 4671
M +1 919 699 4910

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On Sep 1, 2011, at 4:15 PM, Matthew Berry wrote:

> Just finished deploying CUEAC 8.6 for a customer.  As usually occurs, the receptionist wants to tweak the look of CUEAC.
> 
> One of her biggest frustrations she has is the order in which CUEAC displays alternate contact numbers.  It displays the mobile number on Row1 and the main extension on Row2.  This requires the receptionist to manually select the main extension before she can hit [Return] to transfer the call.
> 
> Alternate Contact Details
> =================================
> [Mobile]
> -  1-XXX-XXX-XXXX
> [Main Ext]
> - 30001
> 
> Does anyone know of a way to change the order these numbers are listed in?  
> 
> Screenshot: http://www.ciscovoiceguru.com/wp-screenshots/Voila_Capture54.png 
> 
> My guess is no, but I am asking anyway.  She'd like me to get this escalated to John Chambers (no joke – verbatim quote).
> 
> 
> 
> Thanks!
> 
> Matthew Berry, CCIE #26721 (Voice)         
> CDW | Sr. Unified Communications Engineer         
> Single Number Reach: +1.763.592.5987         
> Email:  matthew.berry at cdw.com
> 
> Note: I will be on vacation from Sept 7-20 with no access to voicemail or email.
> 
> 
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