[cisco-voip] UCCX 8.5.1(SU1) file license list or display/remove license keys via GUI?

[Erick]

Yep, TAC needs to get with root to use CET tool. If you're HA then it is more of a pain because you need to stop the services cluster wide so the invalid licenses don't replicate back from the HA server when they remove the old ones.



On Sep 12, 2011, at 1:08 PM, "Jason Aarons (AM)" <jason.aarons at dimensiondata.com> wrote:

> I have case 619027445 open.
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> My co-worker says that TAC has to remote in and run the UCCX CET tool to remove the key that became invalid with the DNS enablement (set network domain), just uploading a correct key is not enough.
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> Happy, Happy, Joy, Joy.
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> From: Ryan Ratliff [mailto:rratliff at cisco.com] 
> Sent: Monday, September 12, 2011 1:50 PM
> To: Jason Aarons (AM)
> Cc: cisco-voip (cisco-voip at puck.nether.net)
> Subject: Re: [cisco-voip] UCCX 8.5.1(SU1) file license list or display/remove license keys via GUI?
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> Last I checked UCCX implemented the license mac for both physical and virtual machines.  
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> The 'file' commands related to license were removed because UCCX uses a different license mechanism and they didn't work.  There is supposed to be a 'show' command to view the license but I haven't dug it up yet.
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> -Ryan
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> On Sep 12, 2011, at 11:29 AM, Jason Aarons (AM) wrote:
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> UCCX 8.5 cmplatform didn’t get the file list license and other file x fixes? You can’t view/remove the installed .lic files from the AppAdmin GUI?
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> It running on a MCS-7825 and I did do a set network domain company.com and rebooted.  It’s not virtual so I didn’t expect the license mac to change but it did change and is causing the grace period.
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> admin:file list license
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> Executed command unsuccessfully
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> No valid command entered
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> admin:file view license
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> Executed command unsuccessfully
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> No valid command entered
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> admin:show version active
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> Active Master Version: 8.5.1.11001-35
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> Active Version Installed Software Options:
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> ciscouccx.851SU1.cop
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> ciscouccx.851SU1RecMonFixes.cop
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> admin:
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> CSCsw17906 Need 'file list license' and 'file get license' commands should have:
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> file list license
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> file view license
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> file get license
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> <image001.png>
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> Jason Aarons
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> Consultant
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> Dimension Data
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> 904-338-3245 mobile
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>  
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