[cisco-voip] Cisco Unity Handler behavior

[Mike King]

The short answer is:
Make it a blind transfer.

Hopefully someone can answer on how to do this with a supervised transfer.

Mike

On Tue, Apr 10, 2012 at 5:22 AM, Anthony Kouloglou <akoul at dataways.gr>wrote:

>  Hi all,
> i have an old unity 4 integrated with a CUCM 7.1.5.
> It still works fine. :-D
> There is a call handler who receives all incoming calls and after the
> greeting, it makes a supervised transfer to the operator.
> The operator cannot see the incoming caller id unless the call is answered.
> Instead of this, what is shown is the number of the CTI Voice mail ports.
>
> How can this be overridden so the caller id is presented before the call
> is answered?
>
> BR
> Anthony
>
>
> ****
>
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