[cisco-voip] cisco-voip Digest, Vol 102, Issue 29

Sun Apr 29 12:34:06 EDT 2012

Thanks for your reply  Buchanan, James .I restart the service but it does
not help.It is happening again after few hrs.

On Sun, Apr 29, 2012 at 12:00 PM, <cisco-voip-request at puck.nether.net>wrote:

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> Today's Topics:
>
>   1. IPCC-Express version 4 FailSafe mode / error (Afzal Bhutta)
>   2. Re: IPCC-Express version 4 FailSafe mode / error (Buchanan, James)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Sat, 28 Apr 2012 16:06:14 -0400
> From: Afzal Bhutta <azhar.bhutta at gmail.com>
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] IPCC-Express version 4 FailSafe mode / error
> Message-ID:
>        <CAFBtCBogwbgnkikq2EM8q985ddgrHe4yp24=pygkz_gqCBnGZA at mail.gmail.com
> >
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hello all,
>
> I am facing failsafe error in IPCC express version 4 in our contact/sevice
> center.IPCC integrated with CUCM version 4.1.3.We have 7835 servers (PUB
> and IPCC) running 4.0 with 50 agents.Hard disk Total capacity is 36 GB only
> 1.7GB space left and Ram is 2GB this is in PUB server.Where as in IPCC
> server RAM is 4GB and 36GB of Hard disk.
>
> What I have notice to login into the Publisher server the CPU performance
> is 100% every few second to few minutes.The CPU performance is fine at IPCC
> server and at sub server.The jtapi provider is registered with pub 1st then
> sub 2nd.
>
> where as call processing is done by sub 1st then pub.Also in IPPC the jtapi
> is registered with pub and sub host name not with IPs.We have DNS
> environment.
>
> What I have done so for when the cpu goes to 100% usage on that we did 2 to
> 3 test call from the PSTN to the call centre number and the call centre IP
> phones goes into failsafe mode.(Meaning all phones ringing at the same
> time).So we are able to create this kind of error by ouself.So atleast we
> find that this is due to high use of cpu in pub.
>
> I am not 100% sure exactly this is causing or something else or Is it
> hardware or application issue?
>
> I need expert views on this topic and please explore some of other issues
> related to this error.
>
> You help and expert views are really very much appreciated.
>
> Thanks,
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> ------------------------------
>
> Message: 2
> Date: Sat, 28 Apr 2012 16:56:17 -0400
> From: "Buchanan, James" <jbuchanan at presidio.com>
> To: Afzal Bhutta <azhar.bhutta at gmail.com>,
>        "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] IPCC-Express version 4 FailSafe mode / error
> Message-ID:
>        <853687641CF93E40B362F112A3D8F3CE78D971F9 at SOEXCH01.Presidio.Corp>
> Content-Type: text/plain; charset="us-ascii"
>
> I have seen the LDAP Monitor service cause this symptom. Restarting it
> seems to help or verifying Directory Services.
>
> James Buchanan| UC Technology Manager | Presidio South | Presidio
> Networked Solutions
> 12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com
> <mailto:jbuchanan at presidio.com>
> D: 615-866-5729 | F:615-866-5781  www.presidio.com<
> http://www.presidio.com/>
>
> From: cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] On Behalf Of Afzal Bhutta
> Sent: Saturday, April 28, 2012 3:06 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] IPCC-Express version 4 FailSafe mode / error
>
>
> Hello all,
>
> I am facing failsafe error in IPCC express version 4 in our contact/sevice
> center.IPCC integrated with CUCM version 4.1.3.We have 7835 servers (PUB
> and IPCC) running 4.0 with 50 agents.Hard disk Total capacity is 36 GB only
> 1.7GB space left and Ram is 2GB this is in PUB server.Where as in IPCC
> server RAM is 4GB and 36GB of Hard disk.
>
> What I have notice to login into the Publisher server the CPU performance
> is 100% every few second to few minutes.The CPU performance is fine at IPCC
> server and at sub server.The jtapi provider is registered with pub 1st then
> sub 2nd.
>
> where as call processing is done by sub 1st then pub.Also in IPPC the
> jtapi is registered with pub and sub host name not with IPs.We have DNS
> environment.
>
> What I have done so for when the cpu goes to 100% usage on that we did 2
> to 3 test call from the PSTN to the call centre number and the call centre
> IP phones goes into failsafe mode.(Meaning all phones ringing at the same
> time).So we are able to create this kind of error by ouself.So atleast we
> find that this is due to high use of cpu in pub.
>
> I am not 100% sure exactly this is causing or something else or Is it
> hardware or application issue?
>
> I need expert views on this topic and please explore some of other issues
> related to this error.
>
> You help and expert views are really very much appreciated.
>
> Thanks,
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