[cisco-voip] Texting to a PRI number?

Tue Aug 21 17:14:27 EDT 2012

Add Tweeting to UCCX eMail Contact ? A good 3rd party SMS gateway was requested by a cutomer, to send SMS from 7965.

I've seen some good demos where Cisco Social Miner is used to monitor Tweets/Blogs/Internet.  Just don't become a Progressive Insurance with it.
http://money.cnn.com/2012/08/14/technology/progressive-tweets/index.html

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Madziarczyk, Jonathan
Sent: Tuesday, August 21, 2012 4:13 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Texting to a PRI number?

Cats & Dogs living together, it's the apocalypse as we know it...

So I'm working with a 311 center and someone had the brilliant idea, "why can't I just text my problem instead of calling?".  Seems logical, I have both options on a cell phone.  Why not on a PRI or land based phone?

Obviously the technology isn't there to do it natively since I believe most cells are doing it via IP and PRIs are still old-school.  But with the advent of things like Google talk and IP/SIP Trunks it looks like the functionality to work around the Telco's shortcomings is actually within the realm of possibilities.

Has anyone gotten this to work, and better yet, gotten it to work on a med-high volume number?  We're averaging about 10k calls a month on the line we want to use and I feel like porting that number through Google Voice first and then forwarding to our PRI just brings up more potentials for single points of failure.

The alternative is just to use a different number, but we were trying to keep it simple.

I'm guessing while UCCX/CUCM has the capability to handle e-mails, it doesn't have the ability to handle texts as well.

Any other ideas I might have missed?

JM

itevomcid
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