[cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

[Erich Novak]

Hi Aaron,

have you found something out about this issue ? My TAC Engineer is not finding anything, and to make it even worse, we're only hitting this issue when using a non standard locale.

brgds
Erich

Von: Aaron Riemer <ariemer at amnet.net.au<mailto:ariemer at amnet.net.au>>
Datum: Samstag, 11. August 2012 03:27
An: 'Tim Smith' <smithsonianwa at gmail.com<mailto:smithsonianwa at gmail.com>>
Cc: VoIP List Cisco <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Betreff: Re: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

No the calls are always auto dialled once the speaker button is pressed or handset lifted.

I will let you know the outcome with TAC

Cheers,

Aaron.

From: timsswa at gmail.com<mailto:timsswa at gmail.com> [mailto:timsswa at gmail.com] On Behalf Of Tim Smith
Sent: Friday, 10 August 2012 11:05 AM
To: Aaron Riemer
Cc: JP Senior; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Hi Guys,

In any of your cases did the phones require stimulus? i.e. the speaker button, or did they just decide to randomly dial numbers at other times by themselves?
I have a 9971 (SIP) on CME, that decides to make calls by itself at random times.
Completely different call control and protocol, but just curious really.

On the firmware. Ask TAC if the fix in 9.2(1)S is included in the version of firmware you are running.

Cheers,

Tim
On 9 August 2012 21:10, Aaron Riemer <ariemer at amnet.net.au<mailto:ariemer at amnet.net.au>> wrote:
Wow ok. We are running the very latest firmware though and I don't want to
roll back.

I think we need to go to 8.6 to resolve perhaps.

Thanks for posting.

Aaron.

-----Original Message-----
From: JP Senior [mailto:SeniorJ at bennettjones.com<mailto:SeniorJ at bennettjones.com>]
Sent: Thursday, 9 August 2012 1:11 AM
To: Aaron Riemer; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Yes, I have had the identical problem here on 7975G and CUCM 8.0.3 - random
users would pick up the phone, it would auto-dial the most recent caller in
the call history list.  The fix was to move us to to 9.1(2)S.  We're now
running 9.2(1)S in a stable environment on 8.6.
Cisco TAC quoted me CSCtj76712 - "Call is auto dialed when pressing speaker
in an idle phone".
As you mentioned, the only workaround was for a user to reset their own
phone.
Sometimes a hard reset (pulling power) would last a few days without the
problem compared to a soft-reset.


-JP Senior

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>
[mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Aaron Riemer
Sent: 06 August 2012 7:57 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Hi Guys,

Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S)
where randomly a phone will attempt to auto dial a number when the handset
is lifted / speaker button is pressed? Looking at the directory it was a
number in the missed call list (5th in the list to be precise).

I have seen this with my own eyes and can confirm the directory is not open.
The only fix seems to be a reset of the phone.

We have had multiple phones report of this issue but so far we can't
manually replicate the problem.

We are running CUCM 8.5 and 7965's.

I found a similar bug that I hope has not been brought back to life with the
new code.

CSCtz29414 Bug Details


7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button
Symptom:
When a 7942/62 phone is populated with call history records (e.g.
received/placed/missed calls), the endpoint will auto-dial the number
contained in its call history when the speaker button is pressed.

Conditions:
IP Phone Call History contains Received/Placed/Missed Phone number record
prior to pressing speaker button to go off-hook. Phone will continue to
auto-dial the number listed in Call History once error condition is
experienced.

Workaround:
Reset IP Phone to clear error condition

1st Found-In
9.2(3)

Fixed-In
9.2(3)ES7
9.3(1)TH2.2
9.2(3)MN1.22


Anyone had similar issues? Would be great to hear from you.

Cheers,

Aaron.






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