[cisco-voip] Using DTMF # as input for Company Directory w/ CVP and ICM

[Ryan Burtch]

I just got it guys!

The value in CVP option 9 is set to #.  I ended up fixing the issue by
changing the order of the nodes in ICM.  I have one if statement (
Call.user.microapp.caller_input=="#" )  that is in front of the other if
statement ( Call.user.microapp.caller_input==0 ).  Now both the 0 and #
work.  Not sure why that is, but whatever works.  I'm on UCCE 8.6(2) and I
haven't ever encountered this as a bug, but I guess there's a first time
for everything.  Anyhow, thank you for the help...really appreciate it.




Sincerely,

Ryan Burtch


On Thu, Aug 1, 2013 at 3:05 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:

> Ok. This is weird.  When I hit #, ICM sends the call down the successful
> leg of: Call.user.microapp.caller_input==0.  When I take that node out of
> the mix, that call hits the successful leg
> of: Call.user.microapp.caller_input=="#"
>
>
> No idea why that is.
>
>
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
>
> On Thu, Aug 1, 2013 at 2:53 PM, Jean Carlos Coelho <
> coelho at teltecsolutions.com.br> wrote:
>
>>   You tried to escape the #? With ==\# or =='\#'?
>>
>>
>>   From: Ryan Burtch <rburtch3 at gmail.com>
>> Date: Thu, 1 Aug 2013 14:40:00 -0400
>> To: Dustin S Fowler <dustin.s.fowler at gmail.com>
>> Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
>> Subject: Re: [cisco-voip] Using DTMF # as input for Company Directory w/
>> CVP and ICM
>>
>>  Dustin:
>>
>>  I have already set the termchar to blank and Z, but that didn't work
>> either.  When I put ICM in monitor mode, it shows that I am pressing 0
>> instead of #. See below. Anyone else have any ideas?
>>
>>  [image: Inline image 1]
>>  [image: Inline image 2]
>>
>>
>>
>>
>>  Sincerely,
>>
>>  Ryan Burtch
>>
>>
>> On Thu, Aug 1, 2013 at 2:17 PM, Dustin S Fowler <
>> dustin.s.fowler at gmail.com> wrote:
>>
>>> Ryan,
>>>
>>>  Maybe this can help. It talks about changing the termchar to an empty
>>> value or Z to be able to use # (pound) in an application.
>>>
>>>
>>> http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/1561451
>>>
>>>  Dustin S Fowler
>>> dustin.s.fowler at gmail.com
>>> 954-562-0209
>>>
>>>
>>>
>>>  On Aug 1, 2013, at 1:30 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>>>
>>>  Generally, when I add the string for numeric values, I use:
>>>  Call.user.microapp.caller_input ==1, but I put the Pound in quotes and
>>> ICM took the config, but the call failed when I Called and hit #.  Idk what
>>> the issues is. :\
>>>
>>>
>>>
>>>
>>>
>>>  Sincerely,
>>>
>>>  Ryan Burtch
>>>
>>>
>>> On Wed, Jul 31, 2013 at 3:25 PM, Anthony Holloway <
>>> avholloway+cisco-voip at gmail.com> wrote:
>>>
>>>>  I'm no UCCE person, but would it require the value to be enclosed in
>>>> quotes?
>>>>
>>>> Example: Call.user.microapp.caller_input == "#"
>>>>
>>>>  How does it look when you want to check equality for a numeric value?
>>>>
>>>> Example:  Call.user.microapp.caller_input == 1  OR
>>>> Call.user.microapp.caller_input == "1"
>>>>
>>>>
>>>> On Tue, Jul 30, 2013 at 10:39 AM, Ryan Burtch <rburtch3 at gmail.com>
>>>> wrote:
>>>>
>>>>> All:
>>>>>
>>>>>  I'm trying to use DTMF # as an input in a CVP Menu to direct callers
>>>>> to a company directory.  I have already changed the VXML termchar value to
>>>>> A, in CVP Studio, but when I try to add Call.user.microapp.caller_input==#
>>>>>  to my if statement in ICM, it gives me an error (see below).
>>>>>
>>>>>  Does anyone know the proper config in ICM to get it to access the
>>>>> CED of # when returning from CVP?
>>>>>
>>>>>
>>>>>
>>>>>  Sincerely,
>>>>>
>>>>>  Ryan Burtch
>>>>>
>>>>>  <image.png>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>
>>>  _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>>
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>>
>
>
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