[cisco-voip] Using DTMF # as input for Company Directory w/ CVP and ICM

[Dustin S Fowler]

Awesome Ryan.

Dustin S Fowler
dustin.s.fowler at gmail.com
954-562-0209



On Aug 1, 2013, at 3:45 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:

> I just got it guys!
> 
> The value in CVP option 9 is set to #.  I ended up fixing the issue by changing the order of the nodes in ICM.  I have one if statement ( Call.user.microapp.caller_input=="#" )  that is in front of the other if statement ( Call.user.microapp.caller_input==0 ).  Now both the 0 and # work.  Not sure why that is, but whatever works.  I'm on UCCE 8.6(2) and I haven't ever encountered this as a bug, but I guess there's a first time for everything.  Anyhow, thank you for the help...really appreciate it. 
> 
> 
> 
> 
> Sincerely,
> 
> Ryan Burtch
> 
> 
> On Thu, Aug 1, 2013 at 3:05 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
> Ok. This is weird.  When I hit #, ICM sends the call down the successful leg of: Call.user.microapp.caller_input==0.  When I take that node out of the mix, that call hits the successful leg of: Call.user.microapp.caller_input=="#"
> 
> 
> No idea why that is.
> 
> 
> 
> 
> 
> 
> Sincerely,
> 
> Ryan Burtch
> 
> 
> On Thu, Aug 1, 2013 at 2:53 PM, Jean Carlos Coelho <coelho at teltecsolutions.com.br> wrote:
> You tried to escape the #? With ==\# or =='\#'?
> 
> 
> From: Ryan Burtch <rburtch3 at gmail.com>
> Date: Thu, 1 Aug 2013 14:40:00 -0400
> To: Dustin S Fowler <dustin.s.fowler at gmail.com>
> Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] Using DTMF # as input for Company Directory w/ CVP and ICM
> 
> Dustin:
> 
> I have already set the termchar to blank and Z, but that didn't work either.  When I put ICM in monitor mode, it shows that I am pressing 0 instead of #. See below. Anyone else have any ideas?
> 
> <image.png>
> <image.png>
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> 
> 
> 
> Sincerely,
> 
> Ryan Burtch
> 
> 
> On Thu, Aug 1, 2013 at 2:17 PM, Dustin S Fowler <dustin.s.fowler at gmail.com> wrote:
> Ryan,
> 
> Maybe this can help. It talks about changing the termchar to an empty value or Z to be able to use # (pound) in an application. 
> 
> http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/1561451
> 
> Dustin S Fowler
> dustin.s.fowler at gmail.com
> 954-562-0209
> 
> 
> 
> On Aug 1, 2013, at 1:30 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
> 
>> Generally, when I add the string for numeric values, I use:  Call.user.microapp.caller_input ==1, but I put the Pound in quotes and ICM took the config, but the call failed when I Called and hit #.  Idk what the issues is. :\
>> 
>> 
>> 
>> 
>> 
>> Sincerely,
>> 
>> Ryan Burtch
>> 
>> 
>> On Wed, Jul 31, 2013 at 3:25 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com> wrote:
>> I'm no UCCE person, but would it require the value to be enclosed in quotes?
>> 
>> Example: Call.user.microapp.caller_input == "#"
>> 
>> How does it look when you want to check equality for a numeric value?
>> 
>> Example:  Call.user.microapp.caller_input == 1  OR Call.user.microapp.caller_input == "1"
>> 
>> 
>> On Tue, Jul 30, 2013 at 10:39 AM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>> All:
>> 
>> I'm trying to use DTMF # as an input in a CVP Menu to direct callers to a company directory.  I have already changed the VXML termchar value to A, in CVP Studio, but when I try to add Call.user.microapp.caller_input==#  to my if statement in ICM, it gives me an error (see below).
>> 
>> Does anyone know the proper config in ICM to get it to access the CED of # when returning from CVP?
>> 
>> 
>> 
>> Sincerely,
>> 
>> Ryan Burtch
>> 
>> <image.png>
>> 
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