[cisco-voip] Is CUPS required to get phone status / user status for Attendant Console 9.1?

[Jamie Gale -X (jamgale - Arc Solutions at Cisco)]

Robert,

In order to get simple phone status (on hook/off hook/DND/CFW) you do not need to have CUPS installed and running.

If you want to get presence information for Cisco Jabber then you need the CUP component, you can also get presence information for Microsoft OCS/Lync and this uses the local client on the operator's PC to obtain the information.

Is CUPS required for CUEAC to know whether I'm at my PC, if we're in a
Microsoft environment and we're running MOC / Lync?

Yes is you need the information from Cisco Jabber, no if you want it from MOC/Lync

Will CUEAC be able to tell the operator that I've set my calendar in
Outlook to "Out of Office"?

Yes if CUPS/MOC/Lync is integrated with Microsoft Exchange

Will CUEAC be able to tell the operator that I'm on the phone, or that
I've set it to "Call Forward All"?

Yes, without having CUPS or MOC/Lync

Also, feel free to watch our other videos at the following link, these are more up to date than the ones you found:

https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs?

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
jamgale at cisco.com
D +1 919 392 4671
M +1 919 699 4910

Find our new Cisco Unified Attendant Console End User training videos at https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D

Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4

On Jul 18, 2013, at 11:51 AM, Robert Kulagowski <rkulagow at gmail.com>
 wrote:

I watched the video over at the Arcsoft website
(http://www.arcsolutions.com/North_America/Solutions/Products/video/CUEAC_Overview.aspx)
and must have been too distracted by the presenter and may have missed
it.

Hint: do not do a presentation / recording when you have a cold.
Sniffling into the microphone every 5 seconds is pretty annoying.

If I deploy CUEAC 9.1 Enterprise (to replace our old attendant console
software which we've dragged forward all the way from 4.1) what do I
need to give me:

1- phone presence.
2- user status.

Is CUPS required for CUEAC to know whether I'm at my PC, if we're in a
Microsoft environment and we're running MOC / Lync?

Will CUEAC be able to tell the operator that I've set my calendar in
Outlook to "Out of Office"?

Will CUEAC be able to tell the operator that I'm on the phone, or that
I've set it to "Call Forward All"?

Any other products that people like other than CUEAC?

Thanks.
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