[cisco-voip] CUCM 8.0(3a) / UCCE 8.0(3) CTI JTAPI Problems

[Reto Gassmann]

We could Track Down the Problem to the following scenario

When the Agent is on the phone or get a phonecall during logging in, a
loggin is no longer possible. You have to remove and reassign the device to
the Cti User in CUCM.

Our Provider has a TAC open.

Regards Reto

Am Montag, 27. Mai 2013 schrieb :

> Have the clients installed the most recent jtapi client?
>
> Sent from my iPhone
>
>

> On May 26, 2013, at 1:40 PM, "Reto Gassmann" <voip at mrga.ch <javascript:;>>
> wrote:
>
> > Hello Group
> >
> > We run a CUCM Cluster 8.0(3a) and a UCCE 8.0(3). The PG servers also
> have ES11 installed.
> > We now have problems with CTI and JTAPI. CTI Routepoint are registered
> in CUCM but  the call does not reach the UCCE.
> > Some Agents are not able to login to the UCCE with their CTI Client. It
> seems that phones from disconnected users are not disconnected properly and
> the agents are not able to login again.
> >
> > Has anybody seen (and solved) any of these problems?
> >
> > Thanks for feedback
> > Regards Reto
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net <javascript:;>
> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
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