[cisco-voip] Verizon and MCID

[Ryan Ratliff (rratliff)]

You'll need the provider if the caller masks their caller id or you need to trace the call beyond CUCM for any reason.

Have you tried talking to these folks at Verizon?  It's a residential link but they may know how to activate the feature for trunks.
http://www.verizon.com/Support/Residential/phone/homephone/general+support/support+tools/general/95622.htm

-Ryan

On Oct 3, 2013, at 12:29 PM, Lisa Notarianni <lisa.notarianni at scranton.edu<mailto:lisa.notarianni at scranton.edu>> wrote:

CUCM 8.6.6

We are planning on implementing the MCID feature on all phones in case of a Malicious Call so we can then have a call tagged.  Since there are 2 parts to the tagging…
1.       In CUCM
2.       At Verizon (our PRI carrier)

-          we have tried working with Verizon on enabling this feature and they are having a hard time figuring it out.

Our questions is – do we really need Verizon involved in a Malicious Call anyway? Will our call data from CUCM that we report on hold up in a court of law if there was an emergency such as a bomb threat or other type of serious threat?

Has anyone else ever dealt with this situation?

Thanks.
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