[cisco-voip] Voicemail messages

[Justin Steinberg]

it is happening to users with alot of messages in and under their inbox and
causing the unity connection 9.1 server to timeout on the EWS request.   I
noticed that Unity Connection 8.5.1su6 now supports paging.   I think Unity
Connection 9 wont officially support until the next SU.  Until then you can
adjust the throttling policy on Exchange as a workaround.

Try updating the throttling policy that you are using on your Uconn service
account with the command below:
Set-ThrottlingPolicy *<throttlingpolicyname*> -EWSFindCountLimit 25000

If it doesn't fix the problem then you may need to apply this policy to the
actual user mailboxes having the problem.  I believe certain Exchange
rollups require the polcy to be added to the user mailbox in addition to
the unity service account.


On Tue, Oct 29, 2013 at 1:30 PM, <creid28989 at aol.com> wrote:

> Hi,
>
> We are running unity connection 9 with exchange 2010 SP3 and are having
> some issues with a small number of users not receiving their voicemail
> messages in their email inbox.
> This had work previously but stopped. Has anyone encountered this issue ?
>
> We don't believe this to be an issue with unity connection as we can see
> the MWI and the message on the connection server.
>
> We have checked the user exchange account and there are no filters or
> rules that are dumping the messages elsewhere.
>
> We can also see unity connection doing a finditem but then failing at
> findfolder.
>
> Has anyone encountered this issue ?
>
> Thanks
>
> Carlton
>
>
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>
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