[cisco-voip] UCCX/IPIVR isn't playing a new wav file

[Haas, Neal]

A reboot to play the WAV file??????? Differently not required - unless the system is hung - but then there would be lots of other problems besides an orphaned WAV file.

What version are you on?


Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of AbdusSaboor Khan
Sent: Thursday, February 20, 2014 7:34 AM
To: Ryan Burtch
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX/IPIVR isn't playing a new wav file

Hi Ryan,
We had the same issue but in UCCE, in the last we need to reboot our server also associated GW, then it start playing the updated/new file.
Regards,

Abdul

On Wed, Feb 19, 2014 at 3:50 PM, Ryan Burtch <rburtch3 at gmail.com<mailto:rburtch3 at gmail.com>> wrote:
I have added a new wav file in my CRS script and added it to the Media server on the IPIVR Admin page, but when I call the Toll-Free, the new wav file isn't playing.  Its like the old wav is Cached or something.  Is there a way to manually refresh the wav file that is being pulled?



Sincerely,

Ryan Burtch

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