[cisco-voip] UCCX/IPIVR isn't playing a new wav file

[Ryan Burtch]

All:

We got it. We had to upload the new AEF in script mgmt and it worked.  I
thought it would work by saving in the CRS editor, but that didn't update
the wav file.




Sincerely,

Ryan Burtch


On Thu, Feb 20, 2014 at 10:39 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:

>  A reboot to play the WAV file??????? Differently not required - unless
> the system is hung - but then there would be lots of other problems besides
> an orphaned WAV file.
>
>
>
> What version are you on?
>
>
>
>
>
> Neal Haas
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *AbdusSaboor Khan
> *Sent:* Thursday, February 20, 2014 7:34 AM
>
> *To:* Ryan Burtch
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX/IPIVR isn't playing a new wav file
>
>
>
> Hi Ryan,
>
> We had the same issue but in UCCE, in the last we need to reboot our
> server also associated GW, then it start playing the updated/new file.
>
> Regards,
>
> Abdul
>
>
>
> On Wed, Feb 19, 2014 at 3:50 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>
> I have added a new wav file in my CRS script and added it to the Media
> server on the IPIVR Admin page, but when I call the Toll-Free, the new wav
> file isn't playing.  Its like the old wav is Cached or something.  Is there
> a way to manually refresh the wav file that is being pulled?
>
>
>
>
>
>
>
> Sincerely,
>
>
>
> Ryan Burtch
>
>
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>
>
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