[cisco-voip] Emergency Communication

[Haas, Neal]

I agree with Anthony, Singlewire is the way to go, we have it here and it works great. Look at their 911 options.


Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Wednesday, July 16, 2014 10:35 AM
To: Lisa Notarianni
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Emergency Communication

Hi Lisa,

Your email reads like you are asking about options to alert your Public Safety Answering Point (PSAP), or 911.

If this is the case, then the very first thing you should do it consult with them, to see what your options are.  I would guess that intentionally establishing a one way audio path to them would be shot down immediately.  Could it be done?  Yes, I think a clever use of Trusted Relay Points and layer 3 access lists to block the return RTP streams for these specific flows would do it.  The one button feature would be a speed dial.

If you meant on-site security personnel and not your PSAP, then I guess the sky is the limit.

CUC is the only product that I can think of that has SMS abilities, but then again, it doesn't send the text itself, it relies on an SMS gateway or SMTP relay service.  Actually, now that I say SMTP relay, UCCX can do that as well.  The UCCX option would be easy to handle a one button (either speed dial or phone service) to kick off the work flow.

If you wanted to go third party, then take a look at SingleWire Informacast, which has a whole host of alerting options, it will make your head spin.

http://www.singlewire.com/informacast.html

The software and basic license is included with purchase of CUCM 10.  And you can upgrade to the advanced license with a trial period.  I saw a demo of their products once and it was very impressive to me, though I've not actually deployed their alerting system yet.  So, I cannot speak to it in any detail.

I hope that was helpful.

On Wed, Jul 16, 2014 at 11:07 AM, Lisa Notarianni <lisa.notarianni at scranton.edu<mailto:lisa.notarianni at scranton.edu>> wrote:
We have Cisco CUCM 8.6 soon to be upgraded to 10.x.  A request has been asked of us to research the possibility of communicating in an emergency situation to our Police Department in 2 ways:


1.       From our Cisco phones – possibly creating a 1 button push with one way communication so the Police Department can hear what is going on

2.       Texting University Police

Does anyone communicate in either of these ways for security/safety purposes?

Thank you in advance.


[LNsignatureFile]


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