[cisco-voip] Resolved RE: Jabber for Andoid 9.6.1 and Galaxy S5 ?

Jason Aarons (AM) jason.aarons at dimensiondata.com
Mon Jun 2 12:35:04 EDT 2014 

Seems I resolved it with several things, SIP Profile was wrong and the CUCMAdmin > System > Server was nota a FQDN but just a hostname.  We changed it to ip address and the Galaxy S3 connected.

From: Rajamani N [mailto:rajamani85 at gmail.com]
Sent: Sunday, June 01, 2014 2:32 PM
To: Jason Aarons (AM)
Cc: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: Re: [cisco-voip] Jabber for Andoid 9.6.1 and Galaxy S5 ?


Can you share the entire log file?

On Sat, May 31, 2014 at 3:47 AM, Jason Aarons (AM) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:
Can anyone attest that have Jabber for Android 9.6.1 working on a Galaxy S5?

Customer can’t get it to login on WiFi  inside the office.  The log shows it talking then drops and user can’t login.

The release notes indicate Cisco didn’t test he Galaxy S5.  (C’mon really?)  I don’t want to tell the customer to swap their shiny new phones for S4/S3s just to run Jabber ☺





05-30 16:10:40.023 23239 26604 I         :     Ucm 90 Config Version: 0.10.(0.1-snapshot)
05-30 16:10:40.023 23239 26604 I         : *****************************
05-30 16:10:40.023 23239 26604 I         : INFO [0x7e6ac028] [m9-config/src/UcmConfigQueryImpl.cpp(68)] [csf.config] [UcmConfigQueryImpl] - using SRV Records
05-30 16:10:40.023 23239 26604 I         : INFO [0x7e6ac028] [/Ucm90ConfigProviderWrapperImpl.cpp(126)] [service-discovery] [mapUcm90ProviderOperationToUcm90ConfigQueryOperation] - Mapping CSFUnified Ucm90 operation: ONLY_USE_CACHE to ucm90 library operation: ONLY_USE_CACHE
05-30 16:10:40.023 23239 26604 W         : WARN [0x7e6ac028] [9-config/src/UcmConfigQueryImpl.cpp(161)] [csf.config] [fetchXmlFileSet] - Cache information unavailable.
05-30 16:10:40.023 23239 26604 W         : WARN [0x7e6ac028] [9-config/src/UcmConfigQueryImpl.cpp(275)] [csf.config] [fetchXmlFileSet] - No information available after doing a fetch.
05-30 16:10:40.023 23239 26604 I         : INFO [0x7e6ac028] [9-config/src/UcmConfigQueryImpl.cpp(280)] [csf.config] [fetchXmlFileSet] - Time taken to complete the ucm-config library fetchXmlFileSet(): 0 seconds.
05-30 16:10:40.023 23239 26604 I         : INFO [0x7e6ac028] [r/Ucm90ConfigProviderWrapperImpl.cpp(75)] [service-discovery] [authenticate] - Ucm90 Library Returned with Code FAILED_TO_READ_THE_CACHE
05-30 16:10:40.023 23239 26604 I         : INFO [0x7e6ac028] [DnsServiceResourceRecordProvider.cpp(53)] [csf.config] [deInitialize] - CSF Provided DNS Library De-initialized!
05-30 16:10:40.023 23239 26604 I         : INFO [0x7e6ac028] [gretriever/Ucm90ConfigRetriever.cpp(108)] [service-discovery] [retrieveConfigImpl] - resultCode FAILED_CONFIGURATION_ERROR
05-30 16:10:40.023 23239 26604 W         : WARN [0x7e6ac028] [ver/Ucm90ConfigRetrievalManager.cpp(269)] [service-discovery] [mapUcm90ResultCodeToServiceDiscoveryResult] - CUCM Result : Failed - CUCM connection error.
05-30 16:10:40.023 23239 26604 I         : INFO [0x7e6ac028] [ationdiscovery/DiscoveryLogUtils.cpp(38)] [service-discovery] [LogServiceInformationVect] -
05-30 16:10:40.023 23239 26604 I         : No Service Discovery DNS records have been found.
05-30 16:10:40.023 23239 26604 I         : INFO [0x7e6ac028] [vices/impl/DiscoveryHandlerImpl.cpp(277)] [service-discovery] [evaluateServiceDiscoveryResult] - ServiceDiscoveryHandlerResult return code FAILED_UCM90_CONNECTION
05-30 16:10:40.023 23239 26604 I         : INFO [0x7e6ac028] [vices/impl/DiscoveryHandlerImpl.cpp(449)] [service-discovery] [handleFailedDiscoveryResult] - Handling failed discovery result.
05-30 16:10:40.033 23239 26604 I         : INFO [0x7e6ac028] [vices/impl/DiscoveryHandlerImpl.cpp(202)] [service-discovery] [getFallbackAuthenticatorId] - Looking for a fallback Authenticator.
05-30 16:10:40.033 23239 26604 I         : INFO [0x7e6ac028] [ore/ServiceDiscoveryConfigStore.cpp(165)] [service-discovery] [getValue] - ServiceDiscoveryConfigStore: getValue() found no value mapped to key: fallbackauthenticator
05-30 16:10:40.033 23239 23239 I         : INFO [0x40018154] [common/CertificateValidityCache.cpp(172)] [csf.cert] [clear] - Clearing accepted and rejected certificates from memory
05-30 16:10:40.033 23239 23239 W         : WARN [0x40018154] [vices/impl/DiscoveryHandlerImpl.cpp(484)] [service-discovery] [callOnFailedDiscoveryResultOnDispatcherThread] - Discovery Failure -> (id) name :: (1003) ServiceDiscoveryCannotConnectToCucmServer
05-30 16:10:40.033 23239 23239 W         : WARN [0x40018154] [vices/impl/DiscoveryHandlerImpl.cpp(487)] [service-discovery] [callOnFailedDiscoveryResultOnDispatcherThread] -
05-30 16:10:40.033 23239 23239 W         :
05-30 16:10:40.033 23239 23239 W         : ** Discovery has failed. Calling Callback! **
05-30 16:10:40.033 23239 23239 I JABBER.LIFECYCLE.ForceDiscoveryCallback: [OnDiscoveryFailed]
05-30 16:10:40.033 23239 23239 I JABBER.LIFECYCLE.ForceDiscoveryCallback: [OnDiscoveryFailed] error code = 1003
05-30 16:10:40.033 23239 23239 I JABBER.LIFECYCLE.ServiceDiscoveryManager: [updateServiceDiscoveryState] from DISCOVERING to FAILED
05-30 16:10:40.033 23239 23239 I JABBER.JABBER.SignInActivity: [stopLoading]
05-30 16:10:40.033 23239 23239 I JABBER.JABBER.SignInActivity: [dismiss progressDialog]
05-30 16:10:40.043 23239 23239 I         : INFO [0x40018154] [es/jcfcoreutils/src/ScopedTimer.cpp(166)] [scoped-timer] [pop] -
05-30 16:10:40.043 23239 23239 I         :  ** BEGIN TIMER TRACE **
05-30 16:10:40.043 23239 23239 I         :
05-30 16:10:40.043 23239 23239 I         :  ASYNC FLOWS CAPTURED:
05-30 16:10:40.043 23239 23239 I         :  DiscoveryHandler::Discover
05-30 16:10:40.043 23239 23239 I         :
05-30 16:10:40.043 23239 23239 I         :  -- Thread Id - 1073840468 --
05-30 16:10:40.043 23239 23239 I         :  00:00:00.000.015   + DiscoveryHandler::Discover
05-30 16:10:40.043 23239 23239 I         :  00:00:00.002.628   - DiscoveryHandler::Discover (00:00:00.002.613)
05-30 16:10:40.043 23239 23239 I         :  00:00:05.093.833   + DiscoveryHandler::callOnFailedDiscoveryResultOnDispatcherThread
05-30 16:10:40.043 23239 23239 I         :  00:00:05.093.848    + DiscoveryHandler::callOnAuthenticationFailedDiscoveryResultOnDispatcherThread_clearingcertcache
05-30 16:10:40.043 23239 23239 I         :  00:00:05.093.952    - DiscoveryHandler::callOnAuthenticationFailedDiscoveryResultOnDispatcherThread_clearingcertcache (00:00:00.000.104)
05-30 16:10:40.043 23239 23239 I         :  00:00:05.111.128   - DiscoveryHandler::callOnFailedDiscoveryResultOnDispatcherThread (00:00:00.017.295)
05-30 16:10:40.043 23239 23239 I         :
05-30 16:10:40.043 23239 23239 I         :  -- Thread Id - 2120925224 --
05-30 16:10:40.043 23239 23239 I         :  00:00:00.001.622   + DiscoveryHandler::DiscoverImpl
05-30 16:10:40.043 23239 23239 I         :  00:00:00.144.379    + ServiceDiscoveryHandler::Discover
05-30 16:10:40.043 23239 23239 I         :  00:00:00.233.598     + ServiceDiscoveryHandler::determineIsWebexCustomerFromCache
05-30 16:10:40.043 23239 23239 I         :  00:00:00.233.829     - ServiceDiscoveryHandler::determineIsWebexCustomerFromCache (00:00:00.000.231)
05-30 16:10:40.043 23239 23239 I         :  00:00:00.233.990     + ServiceDiscoveryHandler::makeUcm90BasedDiscovery
05-30 16:10:40.043 23239 23239 I         :  00:00:00.234.226      + ServiceDiscoveryHandler::saveServiceDiscoveryResult
05-30 16:10:40.043 23239 23239 I         :  00:00:00.234.262       + ServiceDiscoveryHandler::writeToCache
05-30 16:10:40.043 23239 23239 I         :  00:00:00.235.218       - ServiceDiscoveryHandler::writeToCache (00:00:00.000.956)
05-30 16:10:40.043 23239 23239 I         :  00:00:00.237.476      - ServiceDiscoveryHandler::saveServiceDiscoveryResult (00:00:00.003.250)
05-30 16:10:40.043 23239 23239 I         :  00:00:05.091.117     - ServiceDiscoveryHandler::makeUcm90BasedDiscovery (00:00:04.857.127)
05-30 16:10:40.043 23239 23239 I         :  00:00:05.092.152    - ServiceDiscoveryHandler::Discover (00:00:04.947.773)
05-30 16:10:40.043 23239 23239 I         :  00:00:05.092.173    + DiscoveryHandler::evaluateServiceDiscoveryResult
05-30 16:10:40.043 23239 23239 I         :  00:00:05.092.353     + DiscoveryHandler::handleFailedDiscoveryResult
05-30 16:10:40.043 23239 23239 I         :  00:00:05.095.831     - DiscoveryHandler::handleFailedDiscoveryResult (00:00:00.003.478)
05-30 16:10:40.043 23239 23239 I         :  00:00:05.095.842    - DiscoveryHandler::evaluateServiceDiscoveryResult (00:00:00.003.669)
05-30 16:10:40.043 23239 23239 I         :  00:00:05.095.852   - DiscoveryHandler::DiscoverImpl (00:00:05.094.230)
05-30 16:10:40.043 23239 23239 I         :
05-30 16:10:40.043 23239 23239 I         :  ** END TIMER TRACE **
05-30 16:10:40.053 23239 23239 E ViewRootImpl: sendUserActionEvent() mView == null

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