[cisco-voip] Disabling placed call history on 7841's

[Matthew Collins]

Hi All,

I have a requirement to disable the call history on a selected amount of 7841 handsets.

To start with the call history has now been moved under the services button and not the directory’s button.

I know I can disable the logged calls under the line settings and this stops all received and missed calls appearing in the call history but the placed call still appear..

I know I can put a dummy URL in the service URL on the specific phone to stop user getting to the call history on the phone but the user can still access the call history using the up button. This will also disable all other services.

I did have a XML file that worked on the 79XX series phone that cleared down the call history, I used to out the URL in the idle timeout and the phone would clear down the call history whenever the idle timers expired

<CiscoIPPhoneExecute>
<ExecuteItem URL="Init:CallHistory" />
</CiscoIPPhoneExecute>

But this doesn’t seem to work on the newer sip models. As I get a “xml error 4 parse error” returned. When I browse to the webpage I get the following returned so think the XML is right (for a 79XX phone)

<?xml version="1.0"?>
<CiscoIPPhoneExecute><http://10.1.13.12/clear_phone.xml>
<ExecuteItem URL="Init:CallHistory"/>
</CiscoIPPhoneExecute>


Regards

Matthew Collins
Collaboration Principal Consultant

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