[cisco-voip] CCX 9.0 Upload File

[Abhiram Kramadhati (akramadh)]

Hi Andrew,

I had created this document as part of an internal training, let me know if it helps.

Regards,
Abhiram Kramadhati
CCIE Voice # 40065
Contact Center TAC
Cisco Systems

From: Andrew Grech <agrech88 at gmail.com<mailto:agrech88 at gmail.com>>
Date: Friday, 21 March 2014 7:54 PM
To: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] CCX 9.0 Upload File


Hi I'm trying use the emergency script from https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip.html

I don't understand "and they should be place in customer location of UCCX". From googling and debugging today I'm assuming this has something to do with the method "System.getProperty(“uccx.customer.dir”)" and /opt/cisco/uccx/Customer.

Where is /opt/cisco/uccx/Customer located? Is this directory separate to the documents management in UCCX? Do I initially have to SFTP these files directly to the server?

Thanks

Andrew
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