[cisco-voip] UC 9 licensing

[Brian Meade]

My understanding is license migrations to CUWL from DLUs have been taking
much longer since they're now reviewing on a case by case basis rather than
letting you do your own migration.  I believe I've heard 10 days is pretty
normal right now.

Brian


On Mon, May 12, 2014 at 8:07 AM, Ted Nugent <tednugent73 at gmail.com> wrote:

> Migrations to CUWL always take longer but in most cases they have you
> something within 3-4 days, stay on them. There isn't much TAC can do once
> they kick it to the PMs.
>
>
>
> On Sun, May 11, 2014 at 10:52 PM, Lelio Fulgenzi <lelio at uoguelph.ca>wrote:
>
>> Same here. Mine have all been within 24 hours.
>>
>> Sent from my iPhone
>>
>> On 2014-05-11, at 9:59 PM, Tim Smith <tim.smith at enject.com.au> wrote:
>>
>>  Hey mate,
>>
>>
>>
>> Usually only a couple of days in my experience.
>>
>>
>>
>> I would complain and try and escalate it further.
>>
>>
>>
>> Cheers,
>>
>>
>>
>> Tim.
>>
>>
>>
>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
>> *On Behalf Of *Dana Tong
>> *Sent:* Monday, 12 May 2014 11:50 AM
>> *To:* cisco-voip at puck.nether.net (cisco-voip at puck.nether.net)
>> *Subject:* [cisco-voip] UC 9 licensing
>>
>>
>>
>> Good day all,
>>
>>
>>
>> I did an upgrade to UCM 9.1(2)SU1 last week. (Monday night)
>>
>>
>>
>> I provided the Global Licensing team the following information:
>>
>> UCSS / ESW contract
>>
>> Original Sales order # (original BOM was for 3 years UCSS / ESW on xxx
>> CUWLBE Standard plus xxx analogue devices)
>>
>> Product Upgrade Tool – confirmation order
>>
>> License Count Utility output
>>
>> Original License count
>>
>>
>>
>> How long does it take for the “Product Manager” to review and provide the
>> ELM license? It’s now been a week. I am having very little response with
>> the lady in the states.
>>
>>
>>
>> Does the Global Licensing Team work in the APJC region?
>>
>>
>>
>> Cheers
>> Dana
>>
>>
>>
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>
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