[cisco-voip] conference call between two parties after confirmation
shary shary
shaary1 at hotmail.com
Thu May 22 16:11:56 EDT 2014
Hi Folks,I have a challenge that one of my customer wants out bound call flow which requires playing IVR. Here is the scenario
OB dialer will dial customer -> If he/she picks the call -> hold the call -> Transfer this call to queue or consultant cell phone -> the consultant picks the call -> An IVR will Play to confirm if he / she wants to take this call -> Press 1 for Yes and 2 for No-> If the consultant presses 2 then call should go to next Consultant and same steps will occur till the last on shift consultant -> Consultant Presses 1 then this call should connect to the customer.
I hope you haven't get confused as this looks to me a very weird requirement.
Can this be possible through queuing a call to some queue and then how can i play Menu IVR to consultant.
Any idea would be grate.
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