[cisco-voip] 8941 SCCP 9.2.3.5 on 8.6 - One suddenly going Phone Not Registered

[Terry Oakley]

What model of phone set?   We have had some 7941’s with faulty hookswitch mechanisms that have disconnected the call midstream.   The spring in the mechanism allows the hookswitch to be mimic being pressed/fall down.    This of course does not account for the Phone not Registered status.  We have also found that patch cords can make a difference in the reliability of the network connection which causes for us the unregistered status.

Terry

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Charles Goldsmith
Sent: November-11-14 7:25 PM
To: Matthew Ballard
Cc: 'cisco-voip at puck.nether.net' (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] 8941 SCCP 9.2.3.5 on 8.6 - One suddenly going Phone Not Registered

The phone won't disconnect a call and I've never heard of that happening, other than network issues.  I'd check layer1 and 2.  Could be a bad cable or a cable that has been pinched or damaged

On Tue, Nov 11, 2014 at 6:31 PM, Matthew Ballard <mballard at otis.edu<mailto:mballard at otis.edu>> wrote:
I’ve received a report from a user that her phone has now twice (once yesterday in the middle of a call, once today) has suddenly gone to Phone Not Registered (interrupting the phone call).

Has anyone ever seen that happen before?  No one else has reported that issue (and I use one myself), and it has been running fine for months without issue.  Also, if she unplugs and re-plugs it back in, it comes up fine.

Matthew Ballard
Network Manager
Otis College of Art and Design
310-665-6929<tel:310-665-6929>
mballard at otis.edu<mailto:mballard at otis.edu>


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