[cisco-voip] 7965s dropping like flies

[MManly at TEP.com]

I’m going to go through my box of dead ones and give it a try…

Per Mr. Bartlett’s reply earlier this morning:

More than likely you are experiencing the memory problem that Cisco announced earlier this year.  The 7965 phones are on the list of Products Affected.

Here is the Field Notice:

http://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html

Here is the description of the problem from the field notice:

Problem Description
IP Phones (listed in the Products Affected section) might fail to boot up after any power cycle event on the phone. This can be from a power cube, Power over Ethernet (PoE), or a recycle of the access switch while PoE is in use.  Phones that fail remain in a stalled boot-up state where the LCD is blank and the speakerphone lamp is lit. The phone will no longer recover back to an operational state.

I believe (but I am not 100% certain) that they are replacing the affected products under RMA whether they are covered by SMARTnet or not.  I would recommend calling TAC and referencing the Field Notice and see if you can push it through.





James Bartlett | Director of Engineering, Chicago Territory
Presidio | www.presidio.com<http://www.presidio.com>
9500 West Bryn Mawr Avenue Suite 120, Rosemont, IL 60018
D: 773.922.6098 | C: 630.512.7390 | jbartlett at presidio.com<mailto:jbartlett at presidio.com>


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, October 15, 2014 8:20 AM
To: Chris Clouse
Cc: cisco-voip voyp list
Subject: Re: [cisco-voip] 7965s dropping like flies

Do the phones have to be under service in order to be replaced?
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: "Chris Clouse" <Chris.Clouse at cdw.com<mailto:Chris.Clouse at cdw.com>>
To: "James Andrewartha" <jandrewartha at ccgs.wa.edu.au<mailto:jandrewartha at ccgs.wa.edu.au>>, "cisco-voip voyp list" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Sent: Wednesday, October 15, 2014 10:29:07 AM
Subject: Re: [cisco-voip] 7965s dropping like flies

FN 63772 - IP Phones - May Fail To Boot-Up After A Power Cycle - Fix-on-Failure
http://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html

After a random number of resets, unplugging, or switch reloads, they decide to take a break :)

~Chris


-----Original Message-----
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Andrewartha
Sent: Wednesday, October 15, 2014 3:29 AM
To: cisco-voip voyp list
Subject: [cisco-voip] 7965s dropping like flies

Has anyone seen a high rate of failure from 7965s? Ours have just hit 4 years old, and I've had about 6 (of 250) die then get stuck on the boot screen in the last month or so. Cisco is happily RMAing them, but I'm wondering if there's some latent flaw that's coming to light.

--
James Andrewartha
Network & Projects Engineer
Christ Church Grammar School
Claremont, Western Australia
Ph. (08) 9442 1757
Mob. 0424 160 877
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20141015/61125208/attachment.html>